Part Time Branch Ambassador

6 days ago


Ridgewood, New Jersey, United States Capital One Full time

About Us:

At Capital One, we're redefining the banking experience. We believe banking should fit our customers' everyday lives, not the other way around.

Job Summary:

We're seeking a highly motivated and customer-focused Branch Ambassador to join our team. As a Branch Ambassador, you'll play a vital role in delivering an exceptional customer experience, providing product knowledge, and resolving customer inquiries efficiently.

Key Responsibilities:

  • Provide exceptional customer service, connecting with customers and addressing their financial needs.
  • Reduce customer financial anxiety by helping determine personal and business financial needs, and guiding them to their financial destination.
  • Ensure compliance with bank policies and federal regulations, adhering to audit and security procedures.
  • Support customers in all areas of the branch, from cash handling to rotating throughout the branch based on customer needs.
  • Improve the overall retail customer experience by minimizing handoffs and ensuring every Ambassador is an expert.
  • Stay digitally savvy, showcasing what's possible in our physical space and navigating mobile and online experiences.
  • Work collaboratively with a team of banking professionals, inspiring and being inspired by your teammates.
  • Research and answer customer inquiries, enhancing customer retention and engagement by leveraging various tools and channels.
  • Travel between branches in assigned local areas to support the market.

Requirements:

  • High School Diploma, GED, or Equivalent Certification
  • At least 1 year of Retail, Sales, or Customer Service experience
  • At least 6 months of cash handling experience

Preferred Qualifications:

  • Associate's degree
  • 2+ years of Retail, Sales, or Banking Experience

About Capital One:

We offer a comprehensive, competitive, and inclusive set of health, financial, and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.



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