Part Time Branch Ambassador
6 days ago
About Us:
At Capital One, we're redefining the banking experience. We believe banking should fit our customers' everyday lives, not the other way around.
Job Summary:
We're seeking a highly motivated and customer-focused Branch Ambassador to join our team. As a Branch Ambassador, you'll play a vital role in delivering an exceptional customer experience, providing product knowledge, and resolving customer inquiries efficiently.
Key Responsibilities:
- Provide exceptional customer service, connecting with customers and addressing their financial needs.
- Reduce customer financial anxiety by helping determine personal and business financial needs, and guiding them to their financial destination.
- Ensure compliance with bank policies and federal regulations, adhering to audit and security procedures.
- Support customers in all areas of the branch, from cash handling to rotating throughout the branch based on customer needs.
- Improve the overall retail customer experience by minimizing handoffs and ensuring every Ambassador is an expert.
- Stay digitally savvy, showcasing what's possible in our physical space and navigating mobile and online experiences.
- Work collaboratively with a team of banking professionals, inspiring and being inspired by your teammates.
- Research and answer customer inquiries, enhancing customer retention and engagement by leveraging various tools and channels.
- Travel between branches in assigned local areas to support the market.
Requirements:
- High School Diploma, GED, or Equivalent Certification
- At least 1 year of Retail, Sales, or Customer Service experience
- At least 6 months of cash handling experience
Preferred Qualifications:
- Associate's degree
- 2+ years of Retail, Sales, or Banking Experience
About Capital One:
We offer a comprehensive, competitive, and inclusive set of health, financial, and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.
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