Customer Care Specialist

3 weeks ago


Marquand, Missouri, United States Biolife Plasma Services Full time

BioLife Plasma Services is committed to transforming patient care through the development of novel specialty pharmaceuticals and best-in-class patient support programs.

Join Our Team:

We are seeking a highly motivated and detail-oriented Customer Care Specialist to join our team in Indianapolis, IN. As a key member of our staff, you will be responsible for ensuring the highest level of customer satisfaction and quality plasma collection.

Key Responsibilities:

  1. Answer phones and respond to donor inquiries
  2. Greet and interact with donors to ensure a positive experience
  3. Maintain accurate records and coordinate donor compensation
  4. Identify opportunities for continuous improvement and implement changes

Requirements:

  • High school diploma or equivalent required
  • Ability to lift up to 32 lbs. and occasionally 50 lbs.
  • Ability to stand for long periods and walk between stations

What We Offer:

  • Estimated salary: $17.00 per hour
  • Comprehensive benefits package, including medical, dental, vision insurance, and 401(k) plan
  • Tuition reimbursement program and paid volunteer time off
  • Well-being benefits and company holidays


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