Customer Care Specialist
3 weeks ago
BioLife Plasma Services is committed to transforming patient care through the development of novel specialty pharmaceuticals and best-in-class patient support programs.
Join Our Team:
We are seeking a highly motivated and detail-oriented Customer Care Specialist to join our team in Indianapolis, IN. As a key member of our staff, you will be responsible for ensuring the highest level of customer satisfaction and quality plasma collection.
Key Responsibilities:
- Answer phones and respond to donor inquiries
- Greet and interact with donors to ensure a positive experience
- Maintain accurate records and coordinate donor compensation
- Identify opportunities for continuous improvement and implement changes
Requirements:
- High school diploma or equivalent required
- Ability to lift up to 32 lbs. and occasionally 50 lbs.
- Ability to stand for long periods and walk between stations
What We Offer:
- Estimated salary: $17.00 per hour
- Comprehensive benefits package, including medical, dental, vision insurance, and 401(k) plan
- Tuition reimbursement program and paid volunteer time off
- Well-being benefits and company holidays
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