Optical Dispenser Specialist

4 weeks ago


Southfield, Michigan, United States Henry Ford Health System Full time
Job Summary

We are seeking a skilled Optical Dispenser to join our team at Henry Ford Health System. As an Optical Dispenser, you will play a critical role in ensuring that our patients receive the highest quality eyewear and exceptional customer service.

Key Responsibilities
  • Interpret ophthalmic spectacle prescriptions and eyewear orders to deliver, adjust, and repair eyewear.
  • Inspect eyewear and coordinated orders prior to delivery.
  • Dispense eyewear using the E.A.R.N. for Dispensing process methodology.
  • Perform frame and lens repairs, and troubleshoot vision, lens, and frame issues.
  • Communicate with patients regarding eyewear care and maintenance, including recommending HFO cleaning regimens.
  • Process delivery of eyewear orders in software programs.
  • Assist with placing patient eyewear orders as needed.
Requirements
  • High school diploma or G.E.D. required.
  • Previous computer experience and basic math skills preferred.
  • Previous customer service, hospitality, or retail experience preferred.
  • Previous dispensing/optical experience preferred.
  • Ability to walk, bend, and stand for extended periods.
Working Conditions

This role will work in a retail optical environment, requiring evening and weekend hours.

We offer a competitive benefits package, including health, dental, and vision insurance, as well as tuition assistance and family forming benefits.

Henry Ford Health System is an equal employment opportunity/affirmative action employer committed to the hiring, advancement, and fair treatment of all individuals without regard to race, color, creed, religion, age, sex, national origin, disability, veteran status, size, height, weight, marital status, family status, gender identity, sexual orientation, or genetic information.


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