Optical Dispenser

6 days ago


Southfield, Michigan, United States Henry Ford Health System Full time
Job Summary

We are seeking a highly skilled and detail-oriented Optical Dispenser to join our team at Henry Ford Health System. As an Optical Dispenser, you will play a critical role in ensuring that our patients receive the highest quality eyewear and exceptional customer service.

Key Responsibilities
  • Interpret ophthalmic spectacle prescriptions and eyewear orders to deliver, adjust, and repair eyewear.
  • Inspect eyewear and coordinated orders prior to delivery.
  • Dispense eyewear using the E.A.R.N. for Dispensing process methodology.
  • Perform frame and lens repairs, and troubleshoot vision, lens, and frame issues.
  • Communicate with patients to explain the care and maintenance of their eyewear, including recommending HFO cleaning regimens.
  • Process delivery of eyewear orders in software programs and manage delivery status reports.
  • Assist with placing patient eyewear orders as needed.
Requirements
  • High school diploma or G.E.D. required.
  • Previous computer experience and basic math skills preferred.
  • Previous customer service, hospitality, or retail experience preferred.
  • Previous dispensing/optical experience preferred.
  • Ability to walk, bend, and stand for extended periods.
Working Conditions

This role will work in a retail optical environment, requiring evening and weekend hours.


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