Front Desk Representative
1 day ago
Overview
">The Omni Severin Hotel, located in the heart of downtown Indianapolis, is seeking a skilled Front Desk Agent to join its team. As a Front Desk Agent, you will be responsible for providing exceptional guest service and ensuring that every guest feels welcome and valued.
About Us
">We are proud to offer a safe and nurturing environment where our associates can grow and succeed. If you are a people person, motivated to serve others, and enjoy working in a fast-paced environment, we encourage you to apply.
Salary and Benefits
">We offer a competitive salary of $18/hour, plus free parking, a free lunch/dinner, excellent benefits, and the opportunity to work with a dynamic team of professionals.
Job Description
">Your primary responsibilities will include:
- ">
- Processing guest check-ins and check-outs according to Omnis Moments of Service and Standard Operating Procedures.">
- Empathetically listening to guest inquiries and providing appropriate responses.">
- Setting up accurate accounts for each guest checking in according to their preferences.">
- Blocking rooms in the computer and following through on designated requirements.">
- Pre-registering designated guests and preparing key packets.">
- Communicating pertinent guest information to designated departments/personnel.">
- Maintaining confidentiality of all guests and hotel information.">
- Employing attention to detail to ensure security of guest room access.">
Requirements
">To be successful in this role, you will need:
- ">
- Able to clearly and pleasantly communicate verbally and in writing in English with guests, management, and co-workers.">
- Able to accurately and efficiently input information into computer systems.">
- Able to work cohesively with co-workers both within and outside of your department.">
- Able to compute accurate mathematical calculations.">
- Able to think clearly, quickly, and make concise decisions.">
- Able to prioritize, organize, and follow up.">
- Able to work well under pressure, dealing with many arrivals and departures within a short period of time.">
- Previous customer service experience.">
- Previous hotel front desk experience is strongly preferred.">
- Previous cashiering experience is preferred.">
- Fluency in a foreign language is preferred.">
- Previous guest relations training is preferred.">
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