Front Desk Representative

1 day ago


Marquand, Missouri, United States Omni Hotels Full time

Overview

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The Omni Severin Hotel, located in the heart of downtown Indianapolis, is seeking a skilled Front Desk Agent to join its team. As a Front Desk Agent, you will be responsible for providing exceptional guest service and ensuring that every guest feels welcome and valued.

About Us

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We are proud to offer a safe and nurturing environment where our associates can grow and succeed. If you are a people person, motivated to serve others, and enjoy working in a fast-paced environment, we encourage you to apply.

Salary and Benefits

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We offer a competitive salary of $18/hour, plus free parking, a free lunch/dinner, excellent benefits, and the opportunity to work with a dynamic team of professionals.

Job Description

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Your primary responsibilities will include:

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  2. Processing guest check-ins and check-outs according to Omnis Moments of Service and Standard Operating Procedures.">
  3. Empathetically listening to guest inquiries and providing appropriate responses.">
  4. Setting up accurate accounts for each guest checking in according to their preferences.">
  5. Blocking rooms in the computer and following through on designated requirements.">
  6. Pre-registering designated guests and preparing key packets.">
  7. Communicating pertinent guest information to designated departments/personnel.">
  8. Maintaining confidentiality of all guests and hotel information.">
  9. Employing attention to detail to ensure security of guest room access.">

Requirements

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To be successful in this role, you will need:

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  • Able to clearly and pleasantly communicate verbally and in writing in English with guests, management, and co-workers.">
  • Able to accurately and efficiently input information into computer systems.">
  • Able to work cohesively with co-workers both within and outside of your department.">
  • Able to compute accurate mathematical calculations.">
  • Able to think clearly, quickly, and make concise decisions.">
  • Able to prioritize, organize, and follow up.">
  • Able to work well under pressure, dealing with many arrivals and departures within a short period of time.">
  • Previous customer service experience.">
  • Previous hotel front desk experience is strongly preferred.">
  • Previous cashiering experience is preferred.">
  • Fluency in a foreign language is preferred.">
  • Previous guest relations training is preferred.">


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