Hotel Front Office Team Leader
4 days ago
The Front Office Manager plays a crucial role in ensuring the seamless operation of the Front Office, providing exceptional service to guests while maximizing room revenue and occupancy.
About the Role:
- Respond promptly to guest requests, problems, complaints, and accidents presented at the Front Desk or through Reservations with a courteous and efficient demeanor.
- Motivate, coach, counsel, and discipline all Front Desk personnel according to Avion Hospitality standards and protocols.
- Ensure adherence to brand and company training policies, utilizing the steps to effective training as per Avion Hospitality's guidelines.
- Conduct thorough interviews for all Front Desk positions and follow established hiring procedures as outlined in the S.O.P.'s.
- Administer 90-day and annual performance appraisals for Front Desk employees, strictly adhering to the company's standardized evaluation processes.
- Promote employee morale and provide comprehensive training for Front Desk staff to enhance their skills and knowledge.
- Maximize room revenue and occupancy by regularly reviewing daily status, analyzing rate efficiency, monitoring credit reports, and closely observing the daily house count.
Requirements:
- A minimum of 5 years of progressive experience in a hotel or related field; or a 2-year college degree and 3 or more years of relevant experience; or a 4-year college degree and at least 1 year of related experience.
- Proven supervisory experience is essential.
- Proficiency in Windows operating systems, Company-approved spreadsheets, and word processing software is mandatory.
- A valid driver's license from the applicable state is required.
Key Benefits:
- Estimated salary: $60,000 - $80,000 per annum.
- Location: Hotel industry.
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