Hotel Front Office Team Leader

4 days ago


Marquand, Missouri, United States Avion Hospitality Full time
Front Office Manager

The Front Office Manager plays a crucial role in ensuring the seamless operation of the Front Office, providing exceptional service to guests while maximizing room revenue and occupancy.

About the Role:

  • Respond promptly to guest requests, problems, complaints, and accidents presented at the Front Desk or through Reservations with a courteous and efficient demeanor.
  • Motivate, coach, counsel, and discipline all Front Desk personnel according to Avion Hospitality standards and protocols.
  • Ensure adherence to brand and company training policies, utilizing the steps to effective training as per Avion Hospitality's guidelines.
  • Conduct thorough interviews for all Front Desk positions and follow established hiring procedures as outlined in the S.O.P.'s.
  • Administer 90-day and annual performance appraisals for Front Desk employees, strictly adhering to the company's standardized evaluation processes.
  • Promote employee morale and provide comprehensive training for Front Desk staff to enhance their skills and knowledge.
  • Maximize room revenue and occupancy by regularly reviewing daily status, analyzing rate efficiency, monitoring credit reports, and closely observing the daily house count.

Requirements:

  • A minimum of 5 years of progressive experience in a hotel or related field; or a 2-year college degree and 3 or more years of relevant experience; or a 4-year college degree and at least 1 year of related experience.
  • Proven supervisory experience is essential.
  • Proficiency in Windows operating systems, Company-approved spreadsheets, and word processing software is mandatory.
  • A valid driver's license from the applicable state is required.

Key Benefits:

  • Estimated salary: $60,000 - $80,000 per annum.
  • Location: Hotel industry.


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