Customer Service Lead

5 days ago


Monroe, North Carolina, United States Burlington Full time
About the Job

As a Customer Service Lead, you will be responsible for leading day-to-day customer service initiatives and inspiring associates to provide exceptional customer service. You will interact with customers to create a positive shopping experience and proactively solve problems professionally and efficiently.

Key Responsibilities
  • Model company core values and maintain a customer-first focus
  • Drive improvement of friendliness, speed of checkout, and customer feedback surveys
  • Maintain a neat and orderly front end area and troubleshoot issues with registers and transactions
  • Coordinate meal and break periods and monitor schedule adherence
Requirements and Qualifications

Candidates must be able to work a flexible schedule, including early mornings, nights, weekends, and holidays as required. Physical requirements include the ability to lift and move boxes weighing 40 lbs or more, as well as the ability to stand and walk for extended periods of time.

Compensation and Benefits

The estimated salary range for this position is $10.50 per hour, which includes a competitive wage and flexible hours. Part-time associates may be eligible for Burlington's benefits package, which includes medical coverage and a 401(k) plan. Additionally, part-time associates may receive paid time off, paid holidays, and paid sick time in accordance with applicable law.



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