Customer Service Leader

4 days ago


Monroe, North Carolina, United States Food Lion Full time
About the Role

We are seeking a highly skilled Customer Service Leader to join our team at Food Lion. As a key member of our retail operations, you will be responsible for providing exceptional customer service and maintaining high standards in our stores.

With a strong focus on delivering fast, easy, flexible, and friendly service, you will work closely with our Customer Service Managers and Assistant Customer Service Managers to achieve our customer service standards.

The ideal candidate will have excellent communication and customer service skills, as well as the ability to learn multiple tasks and technical requirements of the job.

Responsibilities:

  • Provide prompt, accurate, and friendly service while engaging customers to create a positive shopping experience
  • Greet each customer and use their name whenever possible
  • Avoid personal conversations with other associates when customers are present

Requirements:

  • High school graduate or equivalent preferred
  • Effective communication and customer service skills
  • Ability and willingness to learn multiple tasks and technical requirements of the job

Working Conditions:

  • Ability to use computers and other communication systems required to perform job functions
  • Perform repetitive hand and arm motions
  • Bend and lift products weighing up to 15 lbs. continuously, 25 lbs. frequently, and 50 lbs. on occasion

Estimated Salary:$45,000 - $55,000 per year



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