Customer Service Liaison

3 weeks ago


Monroe, North Carolina, United States Atrium Health Full time
Job Summary

Atrium Health is seeking a highly skilled Customer Service Liaison to join our team. As a key member of our front desk operations, you will be responsible for providing exceptional customer service to patients, visitors, and guests.

The estimated salary for this position is $45,000 - $55,000 per year, depending on experience.

Key Responsibilities:

  • Greets and assists patients, visitors, and guests upon arrival, displaying excellent customer service skills at all times.
  • Assists patients, visitors, and guests with way finding; escorts them to their destination by walking or use of a wheelchair.
  • Answers incoming calls in a courteous and helpful manner.
  • Communicates transportation requests to Shuttle Service, using two-way radio.
  • Maintains a neat and organized lobby, monitors for safety and environmental concerns.

Requirements:

  • High School education required.
  • Customer service experience required.
  • Computer and data entry skills required.


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