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Airport Lounge Operations Manager

2 months ago

Atlanta, Georgia, United States Sodexo Full time
Unit Overview:
Sodexo is on the lookout for a Food Operations Manager 2 to oversee operations at a prestigious airport lounge. The successful candidate will manage all front-of-house (FOH) activities, which include training and developing staff, overseeing payroll, managing inventory, and ensuring exceptional service delivery. This role will report directly to the General Manager.

Work Schedule:
The work schedule will span from Monday to Sunday, including some weekends and holidays as needed. This position offers a competitive salary along with a comprehensive benefits package that begins immediately.

Key Responsibilities:
  • Supervise and manage all daily operations of hourly employees
  • Mentor and engage with supervisors and frontline staff
  • Meet financial targets and objectives set by the company and clients
  • Build and maintain strong relationships with clients and customers
  • Work collaboratively with the team on the floor
  • Ensure compliance with safety and sanitation standards

Ideal Candidate Profile:
  • Extensive FOH experience with a strong background in ordering and inventory management
  • Proven leadership abilities with a focus on fostering a positive workplace culture and employee retention
  • Solid understanding of safety and sanitation regulations

Benefits Offered:
Sodexo provides a wide range of benefits, including paid time off, holidays, medical, dental, vision, 401K, and access to ongoing training and development programs, tuition reimbursement, along with health and wellness initiatives.

Position Summary:
This role entails providing leadership and oversight for both exempt and non-exempt staff in food service operations, ensuring adherence to contractual agreements with clients. The manager will implement effective business practices to uphold the company's mission and values while ensuring client satisfaction and retention.

Key Duties:
  • Create a safe working environment for all staff
  • Utilize Sodexo's tools and programs to foster relationships with clients, customers, and staff to ensure account retention
  • Implement financial strategies using Sodexo's resources to achieve desired outcomes
  • Oversee daily food service operations, ensuring that employees have the necessary equipment and resources
  • Develop and execute plans and projects with clear objectives, methods, timelines, and budgets to align with client and Sodexo's strategic goals
  • Ensure compliance with all HR standards for Sodexo, clients, and regulatory bodies

Qualifications & Requirements:
  • Basic Education Requirement: Associate's Degree or equivalent experience
  • Basic Management Experience: 2 years
  • Basic Functional Experience: 2 years in food services, including various sectors such as restaurants, catering, and institutional services

Sodexo is an EEO/AA/Minority/Female/Disability/Veteran employer.