Benefits Service Representative

3 weeks ago


Schaumburg, Illinois, United States Paylocity Full time
Job Overview
Pursue a fulfilling career in benefits support with Paylocity, a leading provider of cloud-based HR and payroll software solutions. As a Benefits Client Service Representative, you will serve as the primary point of contact for assigned clients, delivering expert support and guidance on our comprehensive benefit platform.

About Paylocity
Paylocity is an award-winning company that empowers businesses to automate and streamline HR and payroll processes, attract and retain top talent, and build a strong workplace culture. Our innovative software solutions have made us one of the fastest-growing HCM software providers worldwide. We offer a dynamic work environment, great benefits, and opportunities for growth and development.

Responsibilities
  • Provide technical and non-technical support to clients, ensuring seamless utilization of our benefits platform.
  • Apply critical thinking and problem-solving skills to troubleshoot and resolve complex benefit questions.
  • Research and resolve client issues in a timely manner, leveraging internal resources when necessary.
  • Foster exceptional customer service, responding promptly and courteously to external and internal stakeholders.
  • Coordinate client meetings, facilitating open and productive discussions.


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