Senior Operations Manager

6 days ago


Yonkers, New York, United States iFLY World Full time
About the Role

iFLY World is a dynamic organization that embodies a passion for excellence and innovation. As a member of our team, you will be part of a collaborative environment that fosters growth, learning, and innovation. We are seeking a highly skilled and experienced Executive Director of Operations to join our leadership team.

Key Responsibilities
  • Develop and implement annual operating plans to drive business growth and profitability
  • Provide financial and business analysis to inform strategic decisions
  • Lead and manage a team of tunnel operations staff, focusing on safety, guest experience, and performance results
  • Recruit, hire, and develop team members, providing ongoing learning and growth opportunities
  • Communicate effectively with staff, management, and guests to ensure a world-class service experience
Requirements
  • 5+ years of experience in management, leading a team of 15+ staff members
  • Proven track record of employee recruitment and onboarding
  • Demonstrated leadership and development skills, with a focus on team growth and innovation
  • Proficiency in Microsoft Office and POS platforms
  • Excellent communication, interpersonal, and coaching skills
  • Experience in creating and facilitating effective presentations and proposals
  • Strong customer service and client focus
  • Demonstrated business and financial acumen
  • Experience with budget creation and management
  • Ability to critically evaluate business performance and identify opportunities for improvement
What We Offer
  • Competitive compensation and bonus plan
  • Robust benefit options, including medical, dental, vision, life, and 401(k)
  • Frequent company update talks with our leadership team
  • Free flight time

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