IT Business Systems Analyst II

3 days ago


Fayetteville, North Carolina, United States InsideHigherEd Full time
Job Title: IT Business Systems Analyst II

Join our team as an IT Business Systems Analyst II and play a key role in supporting the university's unified communications systems. As a member of the Information Technology Services department, you will be responsible for engaging with customers, partners, and stakeholders to understand their needs and provide timely, impactful resolutions.

Key Responsibilities:
  • Support the university's unified communications systems, including Microsoft Teams Phone and SIP trunking.
  • Engage with customers, partners, and stakeholders to understand their needs and provide timely, impactful resolutions.
  • Collaborate with technical resources to provide technical solutions that meet business requirements.
  • Develop and maintain knowledge of industry standards and trends in unified communications and collaboration.
  • Stay up-to-date with Microsoft 365 applications and technologies, including Microsoft Teams Rooms.
Requirements:
  • Bachelor's degree in a discipline related to the area of assignment, or equivalent combination of training and experience.
  • 2-4 years of experience in IT, with a focus on unified communications and collaboration.
  • Excellent analytical and problem-solving skills, with the ability to communicate complex ideas to technical and non-technical stakeholders.
  • Strong understanding of Microsoft Office products, including Excel, PowerPoint, and Outlook.
  • Ability to work in a fast-paced environment and prioritize multiple tasks and projects.
Preferred Qualifications:
  • 5+ years of experience in IT, with a focus on unified communications and collaboration.
  • Proven experience in managing complex Microsoft Unified Communication and collaboration enterprise environments.
  • Experience in deploying Microsoft Teams Rooms and managing SIP trunking.
  • Strong understanding of TCP/IP and network communications.

Fayetteville State University is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and supportive work environment that values diversity, equity, and inclusion.



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