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Guest Experience Specialist

2 months ago

Baytown, Texas, United States Brewingz Full time

Job Summary:

We are seeking a highly skilled and friendly Customer Service Representative to join our team at Brewingz. As a key member of our front-of-house team, you will be responsible for providing exceptional customer service and ensuring a positive experience for our guests.

Key Responsibilities:

  • Greet and Welcome Guests: Greet guests in a warm and friendly manner, providing a positive first impression of our establishment.
  • Manage Reservations and Seating: Manage reservations, walk-ins, and cancellations/no-shows in our reservation system, ensuring seamless seating and guest satisfaction.
  • Provide Excellent Customer Service: Respond to guest inquiries, take food and drink orders promptly and accurately, and ensure the overall satisfaction of our guests.
  • Maintain a Clean and Organized Environment: Maintain the cleanliness and organization of our guest service areas, including the coat check, bathrooms, and other guest spaces.
  • Work Effectively as a Team: Collaborate with our team members to ensure a smooth and efficient service, providing a positive experience for our guests.

Requirements:

  • Excellent Communication Skills: Possess excellent communication skills, both verbal and written, to effectively interact with guests and team members.
  • Attention to Detail: Demonstrate attention to detail in managing reservations, seating, and guest satisfaction.
  • Ability to Work in a Fast-Paced Environment: Ability to work in a fast-paced environment, handling multiple tasks and priorities with ease.

We Offer:

  • A Competitive Salary: A competitive salary, ranging from $8/hour to $15/hour, depending on experience.
  • A Positive and Supportive Work Environment: A positive and supportive work environment, with opportunities for growth and development.