Service Coordinator

2 weeks ago


SaintIlpize, Auvergne-Rhône-Alpes, United States Vaco Full time
Service Dispatch Coordinator

Located in Groveport, OH

$25/hr

Key Responsibilities:
  • Scheduling and Dispatching:
    • Efficiently schedule and dispatch service technicians to job sites for commercial garage door installations, repairs, and maintenance.
    • Prioritize and allocate resources based on urgency, customer requirements, and technician availability.
    • Maintain a real-time understanding of job statuses and technician locations.
  • Communication:
    • Serve as the primary point of contact between customers and technicians.
    • Communicate with customers to confirm appointments, provide updates on technician arrival times, and address any concerns or questions.
  • Job Coordination:
    • Coordinate with the sales team to ensure accurate information is provided regarding job requirements and customer expectations.
    • Collaborate with the warehouse team to ensure that necessary equipment and materials are available for scheduled jobs.
  • Documentation and Reporting:
    • Maintain accurate records of job details, technician schedules, and customer interactions.
    • Generate and update reports on job progress, technician performance, and overall department efficiency.
  • Problem Resolution:
    • Address and resolve scheduling conflicts, technician delays, and other issues that may arise during the course of a job.
    • Work proactively to prevent and mitigate potential challenges in the dispatching process.
Requirements:
  • High school diploma or equivalent; additional education or certification in business administration or a related field is a plus.
  • Proven experience in a dispatching or scheduling role, preferably in a field service environment.
  • Strong organizational skills with the ability to multitask and prioritize effectively.
  • Excellent communication skills, both verbal and written.
  • Proficient in using dispatching software and other relevant tools.
  • Ability to remain calm and focused in high-pressure situations.

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