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Senior Barista Lead

2 months ago

St Louis, Missouri, United States Barnes & Noble Full time
About the Role

We are seeking a highly skilled and experienced Senior Barista to join our team at Barnes & Noble. As a Senior Barista, you will be responsible for delivering exceptional customer experiences, mentoring and guiding other baristas, and contributing to the overall success of our café operations.

Key Responsibilities
  • Work on the café floor, requiring physical activity and sales floor presence when needed.
  • Deliver perfect beverages that exceed customer expectations, engaging with customers, building rapport, and providing friendly, fast service.
  • Help teach baristas to recommend products and handcrafted beverages, ensuring they are confident in customer conversations.
  • Ensure the café is welcoming to all customers, with a stocked bake case, neatly displayed merchandise, and a smile for all interactions.
  • Take pride in maintaining a clean and tidy environment, knowing cleanliness is essential to the customer experience.
  • Engage customers through sampling of café products.
  • Execute and model all operational standards correctly, in a timely manner, and in accordance with café standards, safety, and health codes.
  • Protect company assets by adhering to all processes and supporting the control of waste and shrinkage.
Requirements
  • Understand and execute café offerings and operational procedures.
  • Help teach new employees about the café.
  • Act as a role model for others, being positive and helping to drive company initiatives.
  • Communicate effectively and respectfully.
  • Listen to customers and identify their needs to satisfaction.
  • Shift gears quickly, prioritize, and multitask.
  • Work with consistent urgency and efficiency.
  • Demonstrate exemplary barista-level skills.
Expected Behaviors
  • Treat customers as the first priority, engaging in genuine conversations to help them find the perfect item.
  • Show passion for café offerings and a willingness to experiment with new creations.
  • Desire to grow in the ability to pair foods and beverages.
  • Be patient, a good listener, and make others feel heard and respected.
  • Take pride in the café by ensuring a clean and tidy environment.
  • Put people at ease by taking the time to listen and build rapport.
  • Be friendly and comfortable interacting with people.
  • Work collaboratively and respectfully with others.
  • Seek and provide help and support when needed.
  • Accept coaching and feedback from others openly.
  • Accept responsibility and execute all assignments with care and accuracy.
  • Act as a mentor and role model for others.
  • Be positive about company initiatives and respectful and kind to fellow employees and customers.
EEO Statement

Barnes & Noble is an Affirmative Action Employer committed to diversity in the workplace. We provide equal employment opportunity for all, without regard to age, race, color, ancestry, national origin, citizenship status, military or veteran status, religion, creed, disability, sex, sexual orientation, marital status, medical condition, genetic information, gender, gender identity, gender expression, hairstyle, height, and/or weight, pregnancy, childbirth and related medical conditions, reproductive health decisions, or any other self-identified, perceived, or actual characteristic protected by applicable federal, state, or local laws and ordinances.