Chief Administrative Officer, Clinical Operations Lead

4 weeks ago

Fresno, California, United States Kaiser Permanente Full time
Job Summary:

The Associate Chief Administrative Officer (ACAO) is a key member of the Medical Center's administrative leadership team, working under the direction of the Chief Administrative Officer (CAO). The ACAO collaborates closely with the physician leadership team and ACAO peers to align and mobilize people and activities targeted at achieving the TPMG strategy of Total Performance.

Key Responsibilities:
  • Promotes and supports an environment that celebrates diversity and fosters a culture of equity and inclusivity.
  • Provides input to support the development of medical center strategic goals.
  • Demonstrates strategic thinking by translating TPMG Total Performance strategy into long-term and portfolio goals.
  • Develops and operationalizes TPMG Total Performance strategy within areas of oversight at the medical center.
  • Pursues new strategies, processes, or technology to improve quality, service, operational excellence, and physician and employee engagement and wellness.
  • Encourages diverse thinking to promote and nurture performance improvement and innovation.
  • Accountable for balancing oversight of both day-to-day service line operations and development and execution of complex strategic projects.
  • Oversight for large and complex operational budgets, including capital planning and day-to-day accountabilities.
  • Drives operational improvement through performance improvement methodology and systems.
  • Builds productive, trusting, respectful working relationships across TPMG and Kaiser Permanente and in the communities we serve.
  • Develops and champions a culture of quality and patient-centered service and exceptional care experience.
  • Supports the CAO in working with chiefs of service and department managers to set and achieve operational accountabilities.
  • Demonstrates a commitment to personal growth through displays of humility and curiosity.
  • Establishes individual and team engagement and skill-building as priorities.
  • Models an empathetic, participative, coaching style of leadership.
  • Acts as liaison and resource for directors, managers, chiefs, and assistant physicians-in-chief to achieve performance excellence.
  • Consistently communicates vision, strategy, and performance to varied audiences within leadership portfolio.
Requirements:
  • Minimum six (6) years of general management experience, with three (3) years equivalent to a Director-level in a complex, multi-faceted health care setting.
  • Minimum three (3) years of experience in clinical operations, overseeing multiple clinical areas.
  • Minimum five (5) years of experience in complex financial management, program development, quality and service improvement, and consulting or project management.
  • Masters degree in health care, hospital, business, leadership, public administration, or related field.
Preferred Qualifications:
  • Demonstrated success in managing complex initiatives and projects, including areas such as strategic planning, fiscal management, labor, performance and quality improvement, project management, human resources management, and compliance.
  • Experience working with a large physician group practice managing through influence and collaboration.
  • Knowledge of applicable federal and state laws and regulations related to the health care industry.
  • Experience leading and managing in a complex union/management environment.
  • Demonstrated success in collaborating and forming strategic partnerships with physicians.

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