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Community Operations Director

2 months ago


Lincoln, Nebraska, United States GMH Communities Full time
Job Overview

GMH Communities, a leading real estate company, is seeking a highly skilled Resident Services Manager to join our team. As a key member of our property management team, you will be responsible for ensuring the efficient operation of our properties, providing exceptional customer service, and driving business growth.

Key Responsibilities
  • Property Operations: Oversee the daily operations of our properties, including rent collection, accounts payable, and vendor management.
  • Customer Service: Provide outstanding customer service to residents, responding to their needs and concerns in a timely and professional manner.
  • Business Development: Identify opportunities to drive business growth, including lease execution, resident retention, and community engagement.
  • Financial Management: Manage property finances, including budgeting, forecasting, and financial reporting.
  • Team Collaboration: Work closely with our property management team to achieve business objectives and improve operational efficiency.
Requirements
  • Education: Bachelor's degree in a related field, such as business administration or hospitality management.
  • Experience: 2+ years of experience in property management, customer service, or a related field.
  • Skills: Strong financial, organizational, and analytical skills, with excellent communication and interpersonal skills.
  • Certifications: Property management certifications, such as CAM or CAPS, are a plus.
Benefits
  • Competitive Salary: A competitive salary and bonus structure.
  • Benefits Package: A comprehensive benefits package, including health, dental, and vision insurance, 401(k) matching, and paid time off.