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Community Operations Director
2 months ago
GMH Communities, a leading real estate company, is seeking a highly skilled Resident Services Manager to join our team. As a key member of our property management team, you will be responsible for ensuring the efficient operation of our properties, providing exceptional customer service, and driving business growth.
Key Responsibilities- Property Operations: Oversee the daily operations of our properties, including rent collection, accounts payable, and vendor management.
- Customer Service: Provide outstanding customer service to residents, responding to their needs and concerns in a timely and professional manner.
- Business Development: Identify opportunities to drive business growth, including lease execution, resident retention, and community engagement.
- Financial Management: Manage property finances, including budgeting, forecasting, and financial reporting.
- Team Collaboration: Work closely with our property management team to achieve business objectives and improve operational efficiency.
- Education: Bachelor's degree in a related field, such as business administration or hospitality management.
- Experience: 2+ years of experience in property management, customer service, or a related field.
- Skills: Strong financial, organizational, and analytical skills, with excellent communication and interpersonal skills.
- Certifications: Property management certifications, such as CAM or CAPS, are a plus.
- Competitive Salary: A competitive salary and bonus structure.
- Benefits Package: A comprehensive benefits package, including health, dental, and vision insurance, 401(k) matching, and paid time off.