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IT Support Specialist

2 months ago

Haines City, Florida, United States Rita Technology Services Full time
Desktop Support Analyst

We are seeking a skilled Desktop Support Analyst to join our team at Rita Technology Services. As a key member of our IT team, you will be responsible for providing top-notch support for our clients' desktop systems.

Key Responsibilities:
  • Provide first-line support for hardware, software, and network issues.
  • Troubleshoot and resolve IT-related problems, ensuring minimal disruption to business operations.
  • Install, configure, and maintain IT equipment and software.
  • Manage user accounts, permissions, and access rights.
  • Support remote users by troubleshooting connectivity and access issues.
  • Maintain accurate records of IT assets and support requests using the ticketing system.
  • Provide end-user training and support to ensure effective use of key systems.
  • Work with vendors and internal teams to troubleshoot complex application issues.
  • Maintain documentation related to application configurations, processes, and user guides.
  • Collaborate with Business Analyst and other teams to support IT-related projects.
Requirements:
  • A+ or similar certification preferred.
  • 1+ years of experience in IT support, including hardware/software troubleshooting.
  • Knowledge of MS Office 365, MS Windows Operating System, Active Directory and IOS.
  • Experience supporting PCs and Printers in a corporate environment.
  • Familiarity of network and server technology.
  • Ability to work independently, prioritize tasks, and manage time efficiently.
  • Basic Networking.
  • Basic knowledge of application configuration.
Preferred Skills:
  • Salespad.
  • MS Dynamics GP.
  • MS Dynamics CRM.
  • SharePoint.

We are looking for a U.S. Citizen or Green Card holder to fill this position. We are unable to accept 3rd party candidates, transfer a visa or provide sponsorship at this time. If you are interested in this opportunity, please contact Lynn Madden, Senior IT Recruiter for more information.