Customer Service Specialist

2 days ago


Austin, Texas, United States R1 RCM Full time

We are seeking a Customer Service Specialist to join our team at R1 RCM Inc. As a Customer Service Specialist, you will play a critical role in ensuring that patients receive exceptional service during their hospital stay.

Your primary responsibility will be to register patients efficiently and accurately, while also providing support to the clinical team as needed. This role requires strong communication skills, attention to detail, and the ability to work effectively in a fast-paced environment.

You will be responsible for:

  • Collections and verifying patient demographic and insurance information
  • Accurately entering patient information into our electronic health record system
  • Ensuring compliance with HIPAA regulations and other relevant laws and policies
  • Providing exceptional customer service to patients and their families

To succeed in this role, you will need:

  • A high school diploma or equivalent
  • Excellent communication and interpersonal skills
  • The ability to multitask in a fast-paced environment
  • Basic computer skills and proficiency in Microsoft Office

We offer a competitive salary range of $15.85 - $21.23 per hour, depending on experience. Additionally, we provide a comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off.

If you are a motivated and organized individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity.



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