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Senior IT Support Specialist

2 months ago

Wichita, Kansas, United States Ideatek Full time
Position Overview

About IdeaTek:

At IdeaTek, we are driven by a vision of universal "Internet Freedom". Our mission is to provide affordable and dependable high-speed internet to rural communities throughout Kansas. We recognize the vital role that connectivity plays in transforming lives and are committed to bridging the digital divide, empowering individuals, families, and businesses with essential tools for success in today's digital landscape.

Our dedication to Internet Freedom transcends mere access; we are invested in the sustainable growth and prosperity of the communities we serve. We believe that high-speed internet is a fundamental necessity for education, economic development, healthcare, and civic engagement. By constructing robust fiber optic infrastructures, we are laying the groundwork for a brighter future for generations to come.

As more than just an internet service provider, IdeaTek acts as a catalyst for change, advocating for rural communities and championing digital equity. We understand that the pursuit of Internet Freedom is an ongoing endeavor, and we are committed to connecting every corner of Kansas and beyond.

Opportunity:

Are you passionate about assisting others? Do you thrive on developing innovative processes and procedures? Our IT department is seeking a Senior IT Support Analyst who is eager to learn and implement new technologies while providing support to our internal stakeholders. If you possess a tenacious spirit and an entrepreneurial mindset, this role may be an excellent fit for you.

Key Responsibilities:

  • Oversee an inventory of installed software, manage software licensing, and establish policies and procedures for upgrades.
  • Evaluate and recommend hardware and software standardization.
  • Create user accounts and manage access controls in accordance with company policies.
  • Maintain, analyze, and repair hardware and software systems.
  • Respond to support tickets, troubleshoot, and resolve issues promptly.
  • Support and enforce information technology (IT) policies.
  • Set up and configure new systems, applications, and upgrades.
  • Manage user account information, permissions, and rights for SaaS applications.
  • Document standard operating procedures and processes.

Desired Attributes:

  • Customer service-oriented with a proactive approach to anticipating and resolving issues while maximizing resource efficiency.
  • Enjoy tackling complex challenges.
  • Passionate about collaborating with and educating team members.
  • Strong organizational skills with the ability to multitask in a dynamic environment.
  • Adaptable to shifting priorities.
  • Capable of communicating technical information at various levels depending on the audience.
  • Exhibits interpersonal skills such as empathy, patience, and kindness.

Experience & Knowledge Required:

  • 3+ years of experience in a Senior IT Analyst, IT Analyst, or related role.
  • Extensive knowledge of desktop hardware, software applications, operating systems, and network connectivity.
  • Experience with Unifi Cloud Gateway and Switches, Sonicwall Firewalls.
  • Familiarity with endpoint protection systems.

Experience & Knowledge Preferred:

  • Associate's degree or higher in information technology, information security, or a related field.
  • Professional certifications from recognized organizations such as HDI, CompTIA, or Microsoft.
  • Experience with Google Workspace administration and Active Directory domain management.
  • Knowledge of security and risk mitigation strategies.
  • Experience with PC lifecycle management and imaging.
  • Familiarity with cloud administration (AWS, Google, Azure).

This position is not eligible for Visa sponsorship or relocation assistance.

Salary and benefits will be commensurate with experience.

IdeaTek is an Equal Opportunity Employer and utilizes E-Verify.

We foster a culture that values employee strengths and contributions. Key aspects of our employee value proposition include:

  • Competitive base salary with discretionary quarterly bonuses based on company and individual performance.
  • Comprehensive benefits package including medical, dental, life, and vision insurance, along with a 401k match.
  • Access to employee coaching and counseling services at no cost for employees and their families.
  • Tuition reimbursement for continuing education aligned with personal growth objectives.
  • Opportunities for community engagement and volunteerism.