Service Manager

4 days ago


Stonington, Connecticut, United States Volkswagen of Mystic Full time
Job Overview

We are seeking a highly skilled Service Advisor to join our team at Volkswagen of Mystic. As a Service Advisor, you will play a critical role in ensuring our customers receive exceptional service and support.

Key Responsibilities
  • Oversee service orders and workflow to ensure timely and efficient service delivery
  • Provide exceptional customer service, addressing customer inquiries and concerns in a professional and courteous manner
  • Collaborate with technicians to diagnose vehicle problems and develop effective repair plans
  • Manage warranty claims and ensure compliance with manufacturer standards
  • Develop and maintain strong relationships with customers, technicians, and other stakeholders
Requirements
  • Organized and detail-oriented with excellent communication skills
  • Ability to work in a fast-paced environment with multiple priorities
  • Strong problem-solving and analytical skills
  • Experience in a service or customer-facing role, preferably in the automotive industry
  • High school diploma or equivalent required; associate's or bachelor's degree preferred

We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply.

We are an equal opportunity employer and welcome applications from diverse candidates. We are committed to creating an inclusive and respectful work environment that values diversity, equity, and inclusion.


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