Customer Service Supervisor

2 days ago

Tulsa, Oklahoma, United States ChampionX Full time

ChampionX is seeking a highly skilled Customer Service Supervisor to join our team in Tulsa, OK. This is an exciting opportunity to work for a growing company that offers a competitive base salary and benefits.

What's in it for you:

  • You will have the opportunity to work for a company that values safety first, including training and personal protection.
  • You will have access to best-in-class resources, tools, and technology.
  • You will have the opportunity to develop and manage the annual operating budget and plan for system and tool improvements.
  • You will have the opportunity to identify broad customer trends and work with cross-functional teams to resolve issues.
  • You will have the opportunity to drive continuous improvement and identify and direct the changes and improvements necessary to meet business goals and ensure a high level of customer service.
  • You will have the opportunity to maintain confidentiality of all matters.

Responsibilities:

  • Resolves complex business and customer concerns.
  • Develops and manages the annual operating budget; plans for system and tool improvements.
  • Identifies broad customer trends; works with cross-functional teams to resolve issues.
  • Develops and monitors operations of the customer service including policies and procedures, operating structure, and work flow; ensures the volume of work produced meets company standards and ensures customer satisfaction.
  • Drives continuous improvement; identifies and directs the changes and improvements necessary to meet business goals and ensure a high level of customer service.
  • Drives and contributes to the department continuous improvement culture.
  • Maintains confidentiality of all matters.

Requirements:

  • Four year college or university degree in Business or related field.
  • Six or more years of relevant experience.

Preferred Qualifications:

  • Master's degree in Business or related field.
  • Experience in the oil and gas industry preferred.

Competencies, Skills, and Knowledge:

  • Excellent oral and written communication skills, including the ability to present, persuade, and collaborate at the leadership level.
  • Strong math and analytical skills.
  • Excellent negotiation skills.
  • Excellent organizational and time management skills.
  • Strong computer skills, including Microsoft Office suite.

Work Environment:

  • Work is accomplished indoors and in air-conditioned or well-ventilated facilities.
  • Work is executed in an office or in a cubicle space equipped with a telephone and computer.

Our Commitment to Diversity and Inclusion:

At ChampionX, we believe the best teams are diverse and inclusive, and we are on a journey to create a workplace where every employee can grow and achieve their best. We are committed to fair and equal treatment of employees and applicants. We recruit, hire, promote, transfer and provide opportunities for advancement on the basis of individual qualifications and job performance. In all matters affecting employment, compensation, benefits, working conditions, and opportunities for advancement, we will not discriminate against any employee or applicant for employment because of race, religion, color, creed, national origin, citizenship status, sex, sexual orientation, gender identity and expressions, genetic information, marital status, age, disability, or status as a covered veteran.

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