Service Delivery Leader
4 days ago
At Palo Alto Networks, we're seeking a highly skilled Service Delivery Leader to join our team. As a key member of our organization, you will be responsible for managing high-touch, high-visibility services engagements for our most strategic customers.
Key Responsibilities:- Account Management: Own and manage relationships with key customers, ensuring timely delivery of services and exceeding customer expectations.
- Delivery Execution & Technical Delivery: Lead the services team to deliver committed outcomes, drive adoption and consumption of Palo Alto Networks' Security platform, and ensure tight stakeholder alignment.
- Opportunity Management: Partner with Sales Teams to develop success plans, assess customer health, identify expansion opportunities, and ensure renewals.
- 10+ years of professional experience in a customer-facing role, managing high-touch, high-visibility services engagements.
- A successful track record of working effectively in a highly matrixed and fast-growing organization.
- Experience leading teams to deliver large technology programs to strategic customers with expertise in delivering in 2+ of the following areas: Network Security, Cloud Security, Product Development, or Security Operations.
- Experience managing services and/or delivery projects, with a proven track record of delivering projects within defined timelines under high pressure.
- A competitive compensation package, including a base salary and bonus.
- A comprehensive benefits program, including medical, dental, and vision coverage.
- A 401(k) plan with company match.
- Opportunities for professional growth and development.
Palo Alto Networks is a leader in the cybersecurity industry, dedicated to protecting our digital way of life. We're a company built on the foundation of challenging and disrupting the way things are done, and we're looking for innovators who are as committed to shaping the future of cybersecurity as we are.
We take our mission of protecting the digital way of life seriously. We are relentless in protecting our customers and we believe that the unique ideas of every member of our team contributes to our collective success. Our values were crowdsourced by employees and are brought to life through each of us everyday - from disruptive innovation and collaboration, to execution. From showing up for each other with integrity to creating an environment where we all feel included.
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