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Service Delivery Leader

2 months ago

Plano, Texas, United States Palo Alto Networks Full time
About the Role

We are seeking a highly skilled Service Delivery Leader to join our team at Palo Alto Networks. As a key member of our organization, you will be responsible for managing high-touch, high-visibility services engagements for our most strategic customers.

Key Responsibilities
  • Lead the services engagement to deliver value, driving adoption and consumption across the Palo Alto Networks' Security platform.
  • Partner with a team of services professionals working across our product platform, including NextGen Firewall, Access, Cloud, and Security Automation.
  • Work closely with customer CISOs, CIOs, CTOs, and leaders from security teams in Network, Cloud, and Security Operations Centers.
  • Develop and execute success plans, assess customer health, identify expansion opportunities, and ensure renewals.
  • Engage with our Professional Services team who deliver outcome-based scopes of work from implementation, configuration, and operation.
  • Maintain executive relationships and act as an escalation point within the engagement, ensuring tight stakeholder alignment.
  • Deliver high client satisfaction by consistently meeting/exceeding service delivery goals and metrics.
Requirements
  • 10+ years of professional experience in a customer-facing role, managing high-touch, high-visibility services engagements.
  • Proven track record of delivering projects within defined timelines under high pressure.
  • Experience driving business value for customers interacting with C-level executives, collaborating with technical leaders, and engineering/networking teams.
  • Proven ability to build strong working relationships across multiple functions, mediate conflict, and foster healthy dialogue.
  • Expertise in managing customer escalations, balancing customer expectations, and negotiating successful resolutions.
  • Proven ability to develop customer relationships, understand their businesses, and develop a shared vision for accelerating their business success.
What We Offer

We offer a competitive compensation package, including a base salary, restricted stock units, and a bonus. Our benefits include a FLEXBenefits wellbeing spending account, mental and financial health resources, and personalized learning opportunities.

We are an equal opportunity employer and celebrate diversity in our workplace. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.