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Insurance Administrative Assistant
2 months ago
We are a leading provider of comprehensive administrative solutions for the insurance industry. Our business process outsourcing solution helps insurers optimize administrative workload, leverage emerging technologies, and streamline operations.
Job SummaryWe are seeking a detail-oriented and organized Insurance Administrative Assistant to work directly with an Underwriter to review insurance applications and determine eligibility. The ideal candidate will have excellent communication skills, be able to work independently, and possess a strong understanding of insurance industry procedures.
Primary Responsibilities:- Work directly with an Underwriter to review insurance applications and determine eligibility
- Assist agents with comments or questions about applications and the likelihood of acceptance by the company
- Log applications using automated log/proposal program, ensuring that agent is appointed in the state where the application was written
- Calculate modal premium due, noting any shortage or overage, and prepare and balance CWA Input Form
- Make outgoing calls to agents or applicants to verify information that is left blank or unclear on the application
- Complete non-medical telephone interviews with applicants when necessary
- Order and follow up on requirements pre and post issue
- Learn and understand the differences between Federal and State Open Enrollment, Guarantee Issue and Standard applications
- High School Diploma/GED with one (1) year experience in insurance, the medical field or customer service
- Language skills: ability to read and interpret documents such as procedure manuals and written handouts
- Reasoning ability: need to apply common sense to carry out written and/or verbal instructions
- Must be able to deal with problems containing multiple variables
- Must be a team player, also multi-tasked, organized, and work efficiently
- Exhibit self-direction and proactive problem solving
- Uses tact when expressing ideas or opinions to respond to objections successfully
- Work in a timely manner to meet deadlines, while maintaining a high level of accuracy and quality
- Calculate figures and amounts, with and without use of an adding machine
- Must be able to type at least 40 wpm
- Must have knowledge of Microsoft Word, Microsoft Outlook (email), and other computer systems
- Pharmacy and/or insurance background is preferred
Monday to Friday, 37 hour work week
