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Automotive Customer Service Representative
2 months ago
Chevrolet of Smithtown is seeking dedicated individuals to fill positions in our expanding Business Development Center. While prior experience in a BDC or Call Center is advantageous, it is not a strict requirement. Bilingual candidates are highly valued. Our compensation structure includes a solid base salary along with commission opportunities, ensuring a stable income with significant earning potential.
Key Responsibilities
- Engage with potential customers through various channels including phone, internet, and in-person inquiries.
- Maintain relationships with previous customers to foster loyalty.
- Assess customer vehicle needs through attentive listening.
- Adhere to established call and email communication protocols.
- Schedule, confirm, and follow up on appointments for sales and service.
- Conduct customer satisfaction surveys.
- Perform additional tasks as required.
Candidate Profile
We are looking for enthusiastic candidates who thrive in a dynamic environment where each day presents new challenges. Strong verbal and written communication skills, along with excellent interpersonal abilities, are essential.
The ideal candidate will possess:
- A high school diploma or GED.
- A background in a BDC or call center is preferred.
- Exceptional customer service and communication skills.
- The ability to build rapport and foster relationships for repeat business.
- Strong organizational and multitasking capabilities.
- Basic computer skills.
- A verifiable work history.
- A professional appearance and demeanor.
- Proficient English language skills.
Benefits Offered
- Medical, dental, and vision insurance.
- 401(k) retirement plan.
- Flexible spending accounts.
- Paid time off.
- Company-sponsored training programs.
- Employee discounts.
If you are seeking a rewarding career with opportunities for growth and development, consider a position with Chevrolet of Smithtown. We value our employees and strive to create a positive work environment.
