Customer Service Representative
2 months ago
About the Role:
We are seeking a highly skilled and professional Receptionist to join our team at DARCARS Automotive Group. As a Receptionist, you will be the first point of contact for our customers and will play a critical role in providing exceptional customer service and ensuring a positive experience for all visitors to our dealership.
Key Responsibilities:
- Greeting and Directing Customers: Greet showroom customers and determine the nature of their visit. Direct customers to the correct department, notify the appropriate salesperson that a customer is waiting, or introduce the customer to a salesperson.
- Answering Inquiries: Answer basic customer inquiries and refer more extensive inquiries to the appropriate person.
- Switchboard Management: Manage the switchboard, communicate with callers in a professional, friendly, and efficient manner, and strive to minimize the time they are put on hold.
- Message Taking: Take thorough messages indicating the caller's first and last name, company name if applicable, the time, and the message the caller wishes to leave.
- Communication: Communicate messages to all appropriate parties in a timely manner and provide basic information to callers who have general inquiries.
- Clerical Duties: Perform clerical duties and accounting duties as assigned by the controller or GSM.
- Showroom Greeter: Serve as a showroom greeter and make transaction receipts for the sale and service department if applicable.
Requirements:
- Communication Skills: Must be able to speak clearly and pleasantly on the telephone and convey the image of professionalism and competence to callers and in-person customers.
- Customer Service: Demonstrated commitment to customer service and strong communication skills with both customers and DARCARS employees.
- Flexibility: Must be able to work a flexible schedule, including evenings and weekends, and be a team player.
- Pre-Employment Screen: Must be able to pass a pre-employment screen (background check).
Equal Opportunity Employer: DARCARS Automotive Group is an Equal Opportunity Employer and encourages minorities, women, veterans, and individuals with disabilities to apply.
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