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Senior Support Lead
2 months ago
Welcome to RingCentral, a leading provider of Unified Communications as a Service (UCaaS), Contact Center, and Artificial Intelligence (AI)-powered solutions. We invest heavily in AI-enabled technology to meet our customers' needs. We are currently seeking a qualified individual to join us as a Senior Support Lead.
Key Responsibilities:
- Lead the triage of application issues, ensuring timely and effective resolution.
- Collaborate with stakeholders to prioritize and address issues, driving efficiency and customer satisfaction.
- Maintain detailed documentation of issues and resolutions, facilitating knowledge sharing and process improvement.
- Develop and manage support processes to optimize efficiency and effectiveness.
- Provide expert guidance on technical documentation and monitoring tools, empowering team members to excel.
- Act as a key point of contact for customers, delivering exceptional support and service.
- Work collaboratively with cross-functional teams to drive business outcomes and customer success.
- Consult on Amazon Web Services (AWS) infrastructure for monitoring environments, ensuring optimal performance and security.
- Proven experience in application support and AWS, with a strong track record of delivering results.
- Strong customer-facing skills and problem-solving abilities, with a passion for delivering exceptional support.
Desired Qualifications:
- Bachelor's degree in a relevant field, such as Computer Science or Information Technology.
- Experience in application deployment and release management, with a focus on AWS.
- Expertise in AWS services and monitoring tools, with a strong understanding of cloud best practices.
- Knowledge of internet applications and cloud computing, with a focus on security and compliance.
About RingCentral:
RingCentral is committed to hiring and retaining top talent, offering a comprehensive benefits package and a supportive work culture. We are dedicated to making a difference in powering human connection and driving business success.
