Robotics Performance Specialist

4 days ago


Atlanta, Georgia, United States Exotec Full time
Exotec Robotics Performance Engineer

Exotec is a pioneer in technological innovation, redefining the relationship between humans and robots. Our solutions are transforming the retail and e-commerce industries by revolutionizing order fulfillment, mitigating labor constraints, and increasing workplace safety.

Through the convergence of artificial intelligence and high-performance hardware, our robotic solutions are deployed globally, and our exponential growth has led us to become the first industrial unicorn in France.

As a Robotics Performance Engineer at Exotec, you will have the opportunity to give purpose to your skills, learn, and grow with 1,000 ExoPeople (and counting) around the world to help turn your ideas into a reality.

The robotics revolution is just the beginning at Exotec. Will you be part of it?

Responsibilities
  • Own the performance of Exotec systems at client sites
  • Oversee the reliability of client sites, analyzing performance, and creating and executing performance improvement plans
  • Analyze the root cause of issues escalated from Exotec Control Center
  • Act as level 2 escalation for non-core products (3rd party conveyors, etc.)
  • Work directly with clients to diagnose and resolve interoperability issues
  • Plan and execute site software and system updates
  • In conjunction with the sites managers, coach on-site technicians on site best practices to support uptime targets
  • Propose and help drive maintenance procedures and process improvements across North America and globally
  • Actively engage with Exotec R&D and product teams on specific maintenance issues
  • As part of the client team, work with the client contract engineer and sites manager to respond to client requests, including monthly performance reporting
Requirements
  • Bachelor's degree or equivalent in engineering required
  • Broad knowledge on software, mechanical, and electrical engineering
  • Some exposure to the industrial automation, materials handling, warehousing, and/or logistics sectors would be highly beneficial
  • Strong analytical and data interpretation skills with an enjoyment for solving problems, both big and small
  • Customer service mindset
  • Ability to collaborate with others as well as drive your own work
  • A comfort in communicating regularly with clients, contractors, and suppliers
  • Travelling up to 60% to client sites across North America
Benefits
  • Competitive compensation package, inclusive of salary, annual bonus, and financial incentives for travel
  • Comprehensive medical, dental, and vision coverage
  • Generous vacation and time off policy
  • 401(k) with company match up to 5%
  • Eligibility to participate in Employee Share Program after 1 year of employment
  • Continuous opportunities for training and development
  • Beautiful, new office space in midtown Atlanta

Exotec is an equal opportunity employer and all applicants will be considered without regard to race, religion, color, sex, gender, sexual orientation, pregnancy, age, national origin, ancestry, physical or mental disability, medical condition, military or veteran status, genetic information, marital status, ethnicity, or any other protected classification, in accordance with applicable federal, state, and local laws.

We provide an inclusive work environment that respects all differences.



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