Robotics Integration Specialist
4 days ago
Exotec is a leader in robotics innovation, revolutionizing the way companies fulfill orders and interact with customers. As a Robotics Integration Specialist, you will play a key role in ensuring the seamless integration of our robotic solutions with our customers' systems.
Key Responsibilities- Develop and maintain training content for integrators, facilitating their understanding of Exotec products and systems.
- Provide technical support to integrators, addressing their questions and concerns in a timely and effective manner.
- Collaborate with integrators to design and implement optimal system configurations for Exotec products, balancing customer needs with integrator costs.
- Support integrators in understanding the functionalities, key differentiators, and limitations of Exotec products, as well as best practices for integration.
- Review and validate integrator design documents before installation.
- Own the performance of Exotec systems, analyzing root causes of non-performance and coordinating with integrators to implement improvement actions.
- Solve issues escalated from Exotec's Control Center and integrators, ensuring timely resolution.
- Support integrators in maintaining their systems with the latest updates and ensuring optimal performance.
- Analyze the root cause of issues escalated from the Control Center or integrators, suggesting improvement plans to prevent future issues.
- Collaborate with Exotec teams to implement prevention solutions for future issues.
- Bachelor's or Master's degree in mechanical or software engineering or mechatronics.
- Strong analytical skills and ability to interpret data.
- Customer service-oriented mindset and ability to work collaboratively with others.
- Flexibility with working on-call shifts outside of standard office hours, including some overnights and weekends.
- Ability to travel for work up to 35-50%.
- Stock option plan and company performance-based bonus.
- Comprehensive medical, dental, and vision coverage.
- Generous holiday pay and time off.
- Retirement savings plan (401(k)).
- Numerous training and development opportunities.
Exotec is an equal opportunity employer, committed to creating an inclusive work environment that respects all differences.
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