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Patient Care Coordinator Part-Time
2 months ago
We are a physician-led, customer-focused team of over 500 dedicated employees creating best-in-class cannabis products and customer experiences. Our mission is to bring the best of technology, science, and engineering to the cannabis industry.
Job SummaryWe are seeking an energetic and flexible Patient Care Coordinator Part-Time to join our growing dynamic team. This role reports directly to the Dispensary Manager and is responsible for working alongside a healthcare team in a retail cannabis dispensary environment.
Key Responsibilities- Participate in our startup team to educate and safely deliver medication to medical cannabis patients.
- Assist patients and caregivers through the dispensary process, providing exceptional customer service.
- Help train other team members in the use of cannabis-based medicines.
- Complete operational requirements, maintaining an organized workflow and verifying preparation and labeling of medications.
- Comply with all state laws and regulations, participating in recordkeeping and reporting necessary for State Compliance.
- Maintain a safe and clean working environment, adhering to infection-control standards.
- Work on company initiatives to achieve set goals and performance indicators.
- Educate patients on the proper use and storage of medical cannabis medications.
- Assist patients in determining the best treatment course under the supervision of a registered pharmacist and in conjunction with a provider's recommendation.
- Provide exceptional customer service to patients, potential patients, caregivers, and providers.
- Maintain cash register and accountability for assigned drawer.
- Complete opening/closing procedures as assigned.
- Utilize computer systems and programs appropriately for daily operations, such as patient communication, refill orders, and home deliveries.
- Assist with incoming orders, shipments, and deliveries of supplies.
- Attend staff meetings, continuing education, as directed.
- Maintain and safeguard entrusted confidential information.
- Work with eCommerce platform to review and approve online orders and patient accounts.
- Assist patients in utilizing the eCommerce platform to obtain medical cannabis medications.
- A high school diploma and 1-3 years' experience in a retail environment.
- Proficiency with MS Office required.
- Experience working in a healthcare setting is preferred.
- Excellent communication skills, verbal and written.
- Ability to work in a team environment, as well as independently.
- Ability to handle multiple tasks simultaneously.
- Ability to work in a fast-paced environment.
- Adaptable to change in the work environment.
- At least 21 years of age as required by law.
- Ability to pass background check and drug test as required by law (positive marijuana test is acceptable if applicant is a Maryland certified medical cannabis patient).
