Warranty Claims Specialist

3 weeks ago


Durham, North Carolina, United States Hendrick Automotive Group Full time

Company Overview: Hendrick Automotive Group is dedicated to providing exceptional service and support in the automotive industry.

Position Summary: The Warranty Administrator is tasked with managing warranty documentation, reconciling claims, and ensuring compliance with company protocols.

Key Responsibilities:

  • Administers warranty claims in alignment with manufacturer standards.
  • Confirms eligibility criteria set by manufacturers or distributors.
  • Records credits received for warranty claim payments.
  • Prepares Customer Satisfaction Index (CSI) documentation.
  • Oversees warranty parts for disposal or reimbursement in accordance with manufacturer guidelines.
  • Engages with manufacturers and distributors regarding outstanding claims.
  • Organizes warranty documentation and maintains necessary records.
  • Ensures CSI remains at or above company benchmarks.
  • Maintains a tidy, organized, and safe workspace.
  • Participates in mandatory training sessions.
  • Accurately logs hours worked in the company timekeeping system.
  • Adheres to safety regulations and company policies.
  • Embodies the company's core values in daily activities.
  • Completes additional tasks as assigned.

Qualifications:

To excel in this role, candidates must demonstrate the ability to fulfill essential duties effectively. Reasonable accommodations may be provided for individuals with medical conditions.

Education Requirements:

  • High School Diploma or equivalent.
  • Further education in Accounting or related fields is preferred.

Experience:

Prior experience in office administration, accounting, or similar roles is advantageous. Familiarity with automotive parts and warranty processes is beneficial.

Skills:

  • Intermediate proficiency in Microsoft Office Suite.
  • Aptitude for learning specific parts and warranty claim software.
  • Strong communication skills for effective interaction with customers and colleagues.

Attendance:

Regular attendance is crucial for this position, with potential shifts including evenings and weekends.

Physical and Environmental Demands:

This role primarily involves desk work in an office environment, with occasional exposure to service and repair conditions.

Core Values:

Successful candidates will exemplify the following core values: Servant Leadership, Teamwork through Trust & Respect, Integrity, Commitment to Customer Enthusiasm, Passion for Winning, Accountability at All Levels, and Commitment to Continuous Improvement.

This job description is not exhaustive and may be subject to change as needed by the company.



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