Wellness Reception Specialist
2 weeks ago
Position Overview:
The Guest Services Coordinator plays a pivotal role in shaping the initial and final impressions of the club experience for Members by delivering exceptional service characterized by Warm Welcomes, Magic Moments, and Fond Farewells. This position reports directly to the Fitness Director.
Key Responsibilities:
- Ensure that all Members and Guests check in appropriately when utilizing the Spa Sports Club, addressing all Members by name.
- Answer phone calls promptly and courteously, directing inquiries to the relevant departments.
- Possess comprehensive knowledge of policies related to tennis court reservations, Personal Training, Fitness Programs, Youth Center reservations, Group Exercise class descriptions, class schedules, and upcoming club events and promotions.
- Facilitate connections among Members through ongoing engagement and promotion of club activities.
- Deliver personalized service to Members, including towel and water service during workouts.
- Promote facility amenities, programs, and the Club while upholding a high standard of professionalism and service that aligns with the club's values and standards, including adherence to uniform and nametag policies.
- Execute end-of-day procedures in accordance with established guidelines and protocols.
- Oversee daily assignments to ensure compliance with Club standards, including maintaining organized work areas and managing shop inventory.
- Support colleagues, Members, and Guests to ensure the seamless delivery of service without direct instruction, fostering a collaborative team environment.
- Address Member/Guest complaints promptly, employing service recovery techniques to resolve issues effectively.
Additional Responsibilities:
Due to the dynamic nature of club operations, all Employees may be required to perform various tasks as needed, assisting others as necessary. This flexibility is essential to maintaining operational efficiency.
Adhere to all company, club, and departmental standards, policies, and procedures, which are integral to the role.
Qualifications:
- Strong communication skills with proper grammar.
- Ability to thrive under pressure while managing multiple tasks.
- Attention to detail is crucial.
- Commitment to maintaining safe working habits and ensuring that all exercise areas and equipment are in safe working condition.
- Attendance at daily team meetings and participation as required.
- Consistent adherence to uniform standards.
Experience and Education:
Prior customer service experience is essential. A high school diploma, GED, or equivalent is required. Certification in CPR, First Aid, and AED is also necessary.
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