Room Service Hospitality Staff

2 weeks ago


Temecula, California, United States Pechanga Full time

In-Room Dining Attendant

GENERAL OVERVIEW

As a key member of our team, you will be responsible for delivering food and beverage orders directly to guest accommodations with efficiency and professionalism. Your role is vital in ensuring that every guest enjoys a memorable experience through attentive and knowledgeable service. Collaboration with colleagues is essential to meet departmental objectives and uphold the standards of Pechanga Resort and Casino.

FOUR DIAMOND SERVICE COMMITMENT

All team members are expected to demonstrate a commitment to exceptional customer service, adhering to the quality standards set forth by Pechanga Resort and Casino.

PRIMARY DUTIES

  1. Develop a comprehensive understanding of food and beverage menus.
  2. Accurately input guest orders into the point of sale system.
  3. Prepare, deliver, and serve orders promptly throughout the day.
  4. Manage the complete setup and delivery of amenity orders.
  5. Ensure all items used during service are restocked and replenished.
  6. Complete all assigned side work efficiently.
  7. Maintain cleanliness and organization of the work area at all times.
  8. Fulfill weekly cleaning responsibilities as assigned.
  9. Promptly remove trays and tables from guest rooms and hallways as needed.
  10. Perform additional duties as required.

ACCOUNTABILITY:

This position does not include supervisory responsibilities.

QUALIFICATIONS AND REQUIREMENTS

EXPERIENCE/TRAINING/EDUCATION: A high school diploma or equivalent is required, along with a minimum of one year of relevant experience.

COMMUNICATION SKILLS: The ability to read, write, and comprehend basic instructions and correspondence is essential. Effective communication in both individual and small group settings is required.

MATHEMATICAL SKILLS: Basic math skills are necessary for this role, including the ability to perform calculations involving whole numbers, fractions, and decimals.

REASONING ABILITY: The ability to apply common sense to follow detailed instructions and address problems with concrete variables is required.

CERTIFICATES, LICENSES, REGISTRATIONS:

  • Gaming License
  • Food Handlers License
  • TIPS Certification or equivalent

SKILLS/ABILITIES:

  • Basic computer proficiency.
  • Willingness to learn software applications used in the Room Service Department.

OTHER QUALIFICATIONS:

  • A friendly and outgoing demeanor.
  • A strong desire to meet and exceed guest needs and requests.
  • The ability to remain calm and courteous in high-pressure situations.

DISCLAIMER:

This job description is intended to provide a general overview of the position and is not an exhaustive list of all responsibilities and qualifications.



  • Temecula, California, United States Pechanga Full time

    In-Room Dining AttendantGENERAL OVERVIEWAs a key member of our hospitality team, you will be responsible for delivering food and beverage orders directly to guest accommodations with efficiency and care. Your role is crucial in ensuring a delightful experience for our guests, showcasing exceptional service skills and a commitment to quality.FOUR DIAMOND...


  • Temecula, California, United States Pechanga Full time

    Room Service ServerGENERAL OVERVIEWAs a Room Service Server, you will be responsible for delivering food and beverage orders to hotel guests in a prompt and efficient manner. Your role is crucial in ensuring a pleasant dining experience for our guests, characterized by courteous and knowledgeable service. You will work collaboratively with your colleagues to...


  • Temecula, California, United States Carter Hospitality Group Full time

    Job OverviewBenefits:401(k)401(k) matchingCompany eventsDental coverageEmployee discountsFlexible working hoursComplimentary uniformsHealth coverageCareer advancement opportunitiesPaid leaveParental leaveTraining and development programsTuition reimbursementVision coverageWellness programsCarter Hospitality Group is looking for a skilled Front Desk...


  • Temecula, California, United States Carter Hospitality Group Full time

    Position OverviewCarter Hospitality Group is in search of a dedicated Female Locker Room Attendant to enhance the guest experience at our esteemed Grapeseed Spa.Key Benefits:Employee discounts on servicesComplimentary uniforms providedEngaging company eventsFlexible working hoursCareer advancement opportunitiesPaid time off for relaxationComprehensive...


  • Temecula, California, United States Carter Hospitality Group Full time

    Position OverviewThe Grapeseed Spa at Carter Hospitality Group is in search of a personable and dedicated Female Locker Room Attendant.Key Responsibilities:Assign lockers to guests and ensure their comfort.Guide guests to the tranquility lounge for relaxation.Provide informative tours of the spa facilities.Manage linen removal from the locker room.Deliver...


  • Temecula, California, United States Carter Hospitality Group Full time

    Position OverviewBenefits:Company eventsEmployee perksFlexible working hoursComplimentary uniformsCareer advancement opportunitiesPaid leaveTraining and development programsHealth and wellness resourcesCarter Hospitality Group is looking for a dedicated laundry specialist to enhance our housekeeping department.KEY RESPONSIBILITIESAdheres to established...


  • Temecula, California, United States Carter Hospitality Group, LLC Full time

    Carter Hospitality Group, LLCPosition: Night AuditorResponsibilities: As a Night Auditor, you will be responsible for the following:Conducting audits, balancing, posting, and reporting on front desk operations, room revenue, and all food and beverage financial transactions.Executing the final night audit after confirming all revenue is accurately...


  • Temecula, California, United States Carter Hospitality Group Full time

    Position OverviewKey Benefits:Generous paid time offCompany-sponsored eventsAttractive compensation packageEmployee discounts availableFlexible working hoursComplimentary uniforms providedCareer advancement opportunitiesComprehensive training and development programsAccess to wellness resourcesThe GrapeSeed Spa, part of Carter Hospitality Group, is in search...


  • Temecula, California, United States Carter Hospitality Group Full time

    Position OverviewBenefits:Company eventsEmployee perksFlexible working hoursComplimentary uniformsCareer advancement opportunitiesPaid leaveTraining and development programsHealth and wellness resourcesCarter Hospitality Group is looking for a dedicated laundry service specialist to enhance our housekeeping department.Key Responsibilities:Adheres to...


  • Temecula, California, United States Carter Hospitality Group Full time

    Position OverviewBenefits:Paid time offCompany eventsCompetitive compensationEmployee discountsFlexible working hoursComplimentary uniformsCareer advancement opportunitiesTraining and development programsWellness resources availableThe GrapeSeed Spa, part of Carter Hospitality Group, is in search of a dedicated Spa Consultant who excels in delivering...


  • Temecula, California, United States Carter Hospitality Group Full time

    Position OverviewBenefits:Company gatheringsEmployee perksFlexible working hoursComplimentary uniformsCareer advancement opportunitiesPaid leaveTraining and development programsHealth and wellness resourcesCarter Hospitality Group is looking for a dedicated laundry service specialist to enhance our housekeeping department.KEY RESPONSIBILITIES:Adheres to all...


  • Temecula, California, United States Carter Hospitality Group Full time

    Position OverviewPerks of Employment:Employee discounts availableComplimentary uniforms providedCompany-sponsored eventsFlexible working hoursCareer advancement opportunitiesPaid leave optionsProfessional training and developmentCarter Hospitality Group is in search of a personable Female Locker Room Attendant to enhance our guest experience.KEY...


  • Temecula, California, United States Carter Hospitality Group Full time

    Position OverviewCarter Hospitality Group is in search of a dedicated Housekeeping Support Specialist to join our esteemed team. This role is pivotal in ensuring the cleanliness and organization of our facilities, contributing to an exceptional guest experience.Key Benefits:401(k) plan401(k) matchingCompany eventsComprehensive dental coverageEmployee...


  • Temecula, California, United States Carter Hospitality Group, LLC Full time

    About the Role:Carter Hospitality Group, LLC is seeking a highly skilled and experienced Sous Chef to join our culinary team at the South Coast Winery Resort & Spa. As a key member of our team, you will be responsible for executing the Banquet needs of our busy resort, ensuring exceptional guest experiences and exceeding expectations.Key...

  • Room Care Specialist

    2 weeks ago


    Temecula, California, United States Pechanga Full time

    Position Overview: Guest Room AttendantCompany BackgroundPechanga is a prominent hospitality provider dedicated to delivering outstanding experiences for our visitors. The Guest Room Attendant is essential in ensuring that our accommodations are kept in pristine condition and provide a welcoming atmosphere for all guests.Key Responsibilities:Thoroughly clean...


  • Temecula, California, United States Pechanga Full time

    Dining Experience CoordinatorGENERAL OVERVIEWThe role of the dining experience coordinator is to extend a warm welcome to guests, manage seating arrangements, and facilitate the initial engagement between patrons and the service team. This position is crucial in establishing a hospitable atmosphere for every guest entering the establishment. The dining...


  • Temecula, California, United States Bottaia Winery Full time

    Job OverviewAbout Our OrganizationWe are a distinguished hospitality establishment with a significant direct-to-consumer operation. Our vineyards span over 200 acres, cultivating a variety of French and Italian grape types.We are seeking a dedicated and skilled individual to join our team at Bottaia Winery. Our location offers a unique experience, featuring...


  • Temecula, California, United States Gecko Hospitality Full time

    Gecko Hospitality is seeking a dedicated and experienced Hotel Facilities Supervisor to oversee maintenance operations at a prestigious boutique hotel in Temecula, CA. This role plays a vital part in ensuring the smooth functioning of the property, guaranteeing guest satisfaction and upholding high standards of safety and compliance. As the Hotel Facilities...


  • Temecula, California, United States Pechanga Full time

    Position Overview: Room Care SpecialistCompany ProfilePechanga is a premier hospitality provider dedicated to delivering outstanding experiences for our guests. As a Room Care Specialist, you will be essential in ensuring the cleanliness and comfort of our accommodations.Thoroughly clean and service guest accommodations in line with company standardsPromptly...


  • Temecula, California, United States Carter Hospitality Group Full time

    Carter Hospitality Group JobID: [Housekeeper / Cleaner] As a Housekeeping Attendant at Carter Hospitality Group, your responsibilities will include: Preparing accommodations for guest arrivals and addressing unique guest requests;Dusting and sanitizing room furnishings, appliances, and structural elements;Cleaning bathrooms, including showers, tubs, sinks,...