Room Service Hospitality Staff
2 weeks ago
In-Room Dining Attendant
GENERAL OVERVIEW
As a key member of our team, you will be responsible for delivering food and beverage orders directly to guest accommodations with efficiency and professionalism. Your role is vital in ensuring that every guest enjoys a memorable experience through attentive and knowledgeable service. Collaboration with colleagues is essential to meet departmental objectives and uphold the standards of Pechanga Resort and Casino.
FOUR DIAMOND SERVICE COMMITMENT
All team members are expected to demonstrate a commitment to exceptional customer service, adhering to the quality standards set forth by Pechanga Resort and Casino.
PRIMARY DUTIES
- Develop a comprehensive understanding of food and beverage menus.
- Accurately input guest orders into the point of sale system.
- Prepare, deliver, and serve orders promptly throughout the day.
- Manage the complete setup and delivery of amenity orders.
- Ensure all items used during service are restocked and replenished.
- Complete all assigned side work efficiently.
- Maintain cleanliness and organization of the work area at all times.
- Fulfill weekly cleaning responsibilities as assigned.
- Promptly remove trays and tables from guest rooms and hallways as needed.
- Perform additional duties as required.
ACCOUNTABILITY:
This position does not include supervisory responsibilities.
QUALIFICATIONS AND REQUIREMENTS
EXPERIENCE/TRAINING/EDUCATION: A high school diploma or equivalent is required, along with a minimum of one year of relevant experience.
COMMUNICATION SKILLS: The ability to read, write, and comprehend basic instructions and correspondence is essential. Effective communication in both individual and small group settings is required.
MATHEMATICAL SKILLS: Basic math skills are necessary for this role, including the ability to perform calculations involving whole numbers, fractions, and decimals.
REASONING ABILITY: The ability to apply common sense to follow detailed instructions and address problems with concrete variables is required.
CERTIFICATES, LICENSES, REGISTRATIONS:
- Gaming License
- Food Handlers License
- TIPS Certification or equivalent
SKILLS/ABILITIES:
- Basic computer proficiency.
- Willingness to learn software applications used in the Room Service Department.
OTHER QUALIFICATIONS:
- A friendly and outgoing demeanor.
- A strong desire to meet and exceed guest needs and requests.
- The ability to remain calm and courteous in high-pressure situations.
DISCLAIMER:
This job description is intended to provide a general overview of the position and is not an exhaustive list of all responsibilities and qualifications.
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