Front Desk Team Member

4 days ago


Monaca, Pennsylvania, United States Suburban Extended Stay Full time

**Job Summary

We are searching for a skilled Front Desk Receptionist to join our team at Suburban Extended Stay. As a key member of our guest services team, you will be responsible for providing exceptional service to our guests, ensuring their stay with us is memorable and enjoyable.

About the Position

  • Manage incoming calls and respond to inquiries about guest needs, including room bookings, rates, amenities, and special requests.
  • Communicate effectively with the housekeeping department to ensure guest accommodations are ready.
  • Process check-ins and check-outs efficiently, handling room assignments, credit card information, and key distribution.

Responsibilities

  • Field customer complaints and concerns, escalating issues when necessary.
  • Maintain accurate records of hotel guest account information, utilizing reservation management systems.
  • Demonstrate excellent time management and organizational skills, prioritizing tasks to meet deadlines.

Requirements

  • 1+ year of experience in the hospitality industry, preferably as a hotel front desk agent or guest service specialist.
  • High school diploma or equivalent required.
  • Excellent communication and interpersonal skills, with the ability to handle stressful situations.

About Us

At Suburban Extended Stay, we value our guests and strive to provide an excellent experience. Our team members are passionate about delivering top-notch service and exceeding expectations.

The estimated salary for this role is $12 - $13 per hour, depending on experience and qualifications.



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