Customer Experience Representative

4 days ago


Monaca, Pennsylvania, United States Suburban Extended Stay Full time
Hotel Front Desk Receptionist Opportunity

We are seeking a highly motivated and customer-focused individual to join our team as a hotel front desk receptionist. As the first point of contact for our guests, you will be responsible for delivering exceptional customer experiences through timely check-ins, efficient room assignments, and accurate record-keeping.

This is a fantastic opportunity to join a dynamic and growing organization and develop your skills and expertise in the hospitality industry.

A competitive salary of $45,000 - $50,000 per annum is available for this role, commensurate with experience and qualifications.

Responsibilities
  • Welcoming and registering guests, ensuring seamless check-in and check-out processes
  • Managing guest accounts, resolving queries, and addressing complaints in a professional manner
  • Maintaining accurate records of guest information, including credit card details and room assignments
  • Collaborating with housekeeping to ensure guest rooms are ready and prepared
Requirements
  • 1 year of experience in hospitality or a related field
  • High school diploma or equivalent required; post-secondary education an asset
  • Strong knowledge of Microsoft Office and reservation management systems
  • Excellent interpersonal, time management, and organizational skills


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