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Retail Operations Leader

2 months ago


Hayward, California, United States Ross Stores, Inc. Full time

Join Our Team at Ross Stores, Inc.

At Ross Stores, we prioritize our people and foster a culture that values every team member. As the largest off-price retailer in the nation, we operate over 2,000 locations and have a proven history of success and expansion. Our mission is to deliver a consistent array of high-quality brands and fashionable merchandise at exceptional prices, all while creating an enjoyable shopping experience.

What We Offer:

  • Success: Our dedicated team strives for excellence while continuously learning and adapting.
  • Career Advancement: We nurture top talent, recognizing that our growth is tied to the development of our people.
  • Collaboration: We work together to tackle challenges and find effective solutions.
  • Diversity, Equity & Inclusion: We celebrate the diverse backgrounds and ideas of our team and customers, believing that our differences strengthen us.

Our corporate headquarters is located in Dublin, CA, supported by multiple buying offices and distribution centers across the country. With significant annual revenues, we are committed to fostering an inclusive workplace that emphasizes continuous learning and development.

Position Overview:

The Retail Operations Leader is accountable for overseeing all facets of store operations. This role involves leading the store to consistently meet company standards and best practices. Responsibilities include staffing, training, and developing the leadership team to achieve desired sales and profitability while ensuring a welcoming shopping environment.

Key Responsibilities:

  • Operational Excellence: Implement company best practices to maximize productivity and minimize operational steps.
  • Performance Analysis: Review store reports to assess controllable expenses and overall performance, addressing any discrepancies with actionable plans.
  • Team Development: Recruit, train, and mentor Assistant Managers and Associates, focusing on retention and compliance with training requirements.
  • Expense Management: Ensure all expenditures remain within budget and manage payroll hours effectively.
  • Customer Engagement: Foster a culture of respect and professionalism, ensuring all team members provide excellent customer service.
  • Merchandising Standards: Ensure merchandise is processed and presented according to company guidelines, maintaining a well-organized sales floor.
  • Loss Prevention: Train Associates on loss prevention strategies to achieve store goals while safeguarding company assets.

Qualifications:

  • Minimum of five years of management experience in a retail setting.
  • Strong customer service orientation and leadership skills.
  • Ability to train and develop team members effectively.
  • Proficient in organizing and prioritizing tasks to meet objectives.
  • Fluency in English is required.

Physical Requirements:

Ability to perform various physical tasks, including standing, walking, and lifting as needed in a retail environment.

Supervisory Responsibilities:

Direct supervision of Assistant Store Managers and all retail associates.

Equal Opportunity Employer:

Ross Stores, Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer. We consider all applicants based on their skills and experience.