Optical Retail Specialist

3 days ago


Hayward, California, United States EssilorLuxottica Full time
Job Title: Eye Care Advisor

At EssilorLuxottica, we are committed to delivering exceptional eye care experiences to our customers. As an Eye Care Advisor, you will play a vital role in ensuring that our customers receive the highest quality optometric care.

Key Responsibilities:
  • Deliver exceptional customer service by greeting customers promptly and answering their queries in a friendly and courteous manner.
  • Explain all required paperwork, tests, products, and services to customers in a clear and concise manner.
  • Review prescriptions and patient information carefully to identify special needs and consult with Optician, Managing Doctor, or Retail Management when necessary.
  • Perform work accurately and thoroughly despite time pressure and customer volume.
  • Identify situations involving unsatisfied customers and act quickly to resolve the issue.
  • Demonstrate knowledge of appointment book/scheduling procedures and computer operation/procedures.
  • Handle and file all patient records in an organized and efficient manner in accordance with HIPAA.
  • Place contact lens orders, process shipments, and submit invoices for payment.
  • Operate the POS system terminal, inputting customer/patient and prescription information with accuracy and attention to detail.
  • Accurately operate the POS system, collecting proper payment following company security procedures and retaining proper change for various transactions.
  • Explain One Hour processing and expected delivery times to customers.
  • Maintain a safe working environment for all associates and patients.
  • Respond quickly to changes in store promotions with appropriate staff communications, graphics, and point of purchase materials.
Requirements:
  • High School graduate or equivalent.
  • Strong customer service skills (internal and external).
  • Knowledge of current fashion trends.
  • Strong communicator and listener.
  • Problem-solving ability.
  • Familiarity with cash register, computers, and calculators.
  • Organization skills.
  • Sales skills.
  • Strong basic math skills.
  • Knowledge of office and store merchandise.
Preferred Qualifications:
  • Previous experience in customer service, retail, and/or optical.
  • Strong interpersonal skills.

We offer a competitive pay range, bonus, and commission plan, as well as a comprehensive benefits package, including health care, retirement savings, paid time off/vacation, and employee discounts. EssilorLuxottica is an Equal Opportunity Employer and welcomes applications from diverse candidates. We are committed to providing reasonable accommodations to individuals with disabilities and will follow up with applicants who require assistance in the application and hiring process.


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