Associate Team Leader
4 days ago
We are seeking a highly motivated and organized Associate Team Leader to join our team at H&R Block. As a key member of our retail operations team, you will be responsible for supporting the Multi-Unit Team Leader and serving as the onsite point of contact for tax office associates and clients.
Your primary focus will be on ensuring quality and consistent execution of Service Standards, providing daily operations direction for the tax office, and leading the office from the front desk. You will also be responsible for scheduling clients, resolving conflicts, and escalating concerns to the Multi-Unit Team Leader and District General Manager as necessary.
Key Responsibilities- Support the Multi-Unit Team Leader in achieving business objectives and ensuring quality execution of Service Standards
- Lead daily activities to ensure that all tax office associates are scheduled and work is completed according to deadlines
- Provide phone coverage and engage with clients to deliver an outstanding experience
- Lead daily huddles and communicate essential information to office associates
- Ensure clients are scheduled properly and conflicts are resolved
- Prior experience working in customer service or a similar role
- Strong organizational skills and ability to plan and manage day-to-day office operations
- Customer-centric mindset and strong communication skills
- Computer proficient with the ability to use MS Office
- Demonstrated ability to work independently with minimal supervision
- Positive attitude and ability to work a flexible schedule
H&R Block is a leading provider of tax preparation and financial services. We are committed to helping our clients achieve their financial goals and providing a positive experience for our associates. Our company values diversity and inclusion, and we strive to create a connected culture where everyone feels safe to bring their authentic self to work.
We offer a range of benefits to our associates, including medical coverage, 401(k) retirement savings plan, and employee stock purchase plan. We also provide opportunities for professional growth and development, as well as a fun and dynamic work environment.
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Associate Team Leader
4 days ago
Hayward, California, United States H&R Block Full timeAbout the RoleWe are seeking a highly motivated and organized Associate Team Leader to join our team at H&R Block. As a key member of our retail operations team, you will be responsible for supporting the Multi-Unit Team Leader and serving as the onsite point of contact for tax office associates and clients.Key ResponsibilitiesExecute and hold all tax office...
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