Bilingual Customer Service Representative
1 week ago
We are seeking a highly skilled and customer-focused Bilingual Customer Service Specialist to join our team at Sherwin-Williams. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, answering their questions, and resolving any issues they may have.
Key Responsibilities- Provide exceptional customer service to our customers, responding to their inquiries and resolving any issues in a timely and professional manner.
- Work closely with our wholesale and retail customers to determine their needs and provide solutions that meet their requirements.
- Process sales transactions accurately and consistently, following company policies and procedures.
- Assist customers in person and over the phone, providing product information and recommendations.
- Build and maintain productive relationships with our customers, ensuring their satisfaction and loyalty.
- Stay up-to-date with product features and maintain a high level of knowledge about our products and services.
- Work collaboratively with our team to achieve sales goals and objectives.
- Must be at least 18 years of age.
- Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future.
- Must be able to read, write, comprehend, and communicate in English and Spanish.
- Must be able to lift and carry up to 50 pounds frequently and up to 70 pounds occasionally.
- Must be willing to work all scheduled hours, including evenings and weekends.
- Valid, unrestricted driver's license.
- High school diploma or equivalent.
- At least one year of experience working in a delivery, retail, or customer service position.
- Previous experience selling paint and paint-related products.
- Previous experience operating tinting and mixing equipment.
At Sherwin-Williams, we believe in careers that grow with you. We provide opportunities for professional growth and development, and we value the unique talents and abilities of all our employees. We are committed to creating a diverse and inclusive workplace where everyone can thrive.
We are an equal employment opportunity/affirmative action employer committed to an inclusive and diverse workplace. All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status, or any other consideration prohibited by law or by contract.
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