Customer Service Representative
4 days ago
This is a full-time contract position for a bilingual (fluent in Spanish and English) Call Center Analyst. The role requires Security Personal Identity Verification (PIV) clearance. The primary responsibilities include managing a high volume of inbound and outbound calls and emails in a timely manner, conducting address research, locating client information, and maintaining a comprehensive record of all conversations in the call center database.
Key Responsibilities:- Manage a high volume of inbound and outbound calls and emails in a timely manner.
- Conduct address research and locate client information.
- Maintain a comprehensive record of all conversations in the call center database.
- Handle both outbound and inbound calls proficiently.
- Respond to client inquiries and follow up on customer calls.
- Identify and escalate priority issues.
- Proficient and professional telephone etiquette.
- At least 2 years of professional experience in a Customer Service/Call Center environment.
- Ability to handle both outbound and inbound calls proficiently.
- Fluency in both Spanish and English (reading, writing, and speaking).
- Strong oral and written communication skills.
- Proficient and professional telephone etiquette.
- Capability to respond to client inquiries and follow up on customer calls.
- Ability to identify and escalate priority issues.
- Proficiency in Microsoft and Adobe software.
- Successful completion of a background check/government clearance.
- Extensive experience in a high-volume call center environment.
- High school diploma or higher.
- Basic experience in skip trace.
- Experience using a soft phone.
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Customer Service Representative
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Customer Service Representative
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Customer Service Representative
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Customer Service Representative
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Silver Spring, Maryland, United States Levine Music Full time{"title": "Customer Service Representative", "content": "Join Our Team at Levine MusicLevine Music is a vibrant community where music lovers of all ages come together to learn, grow, and thrive. As a Customer Service Representative, you will be the face of our organization, providing exceptional support to our customers and staff.Key Responsibilities:Provide...
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Customer Service Representative
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Customer Service Representative
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Customer Service Representative
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Customer Service Representative
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Customer Service Representatives
1 month ago
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Customer Service Representative
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Silver Spring, Maryland, United States Harbor Bank of MD Full timeJob SummaryWe are seeking a highly skilled Customer Service Representative/Teller to join our team at Harbor Bank of MD. As a key member of our Branch Administration team, you will be responsible for providing exceptional customer service and handling a variety of banking transactions.Key ResponsibilitiesCustomer Service: Provide professional and courteous...
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Customer Service Representative
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