Industrial Solutions Consultant

7 days ago


Charlotte, North Carolina, United States Solve IMG Full time

Solve IMG, a global manufacturer of bearings and power transmission parts, seeks an Industrial Solutions Consultant to support its customers. With a brand portfolio including P.T. International, IPTCI Bearings, LMS Bearings, TRITAN Precision Power Transmission Components, SST, MasterDrive and SPB, we offer over 100,000 products nationwide.

Our dedication to quality materials, rigorous quality control, and end-to-end support has earned us a reputation as a trusted supplier to high-performance industries worldwide. As a valued member of our team, you will be a knowledgeable resource for power transmission products, providing thoughtful and informed solutions to satisfy customer inquiries and troubleshoot product issues.

The ideal candidate will possess excellent communication skills, a consultative approach, and a passion for delivering exceptional customer service. You will work closely with Regional Sales Managers to gain a deep understanding of customer needs and provide tailored solutions to meet their requirements.

Responsibilities include:

  • Providing best-in-class service by actively listening to customer needs and effectively communicating applicable solutions
  • Entering and creating corresponding sales orders while advising on future forecasting of products
  • Preparing accurate price quotes, including estimates of related shipping charges and expected delivery dates
  • Staying current with product knowledge to advise customers on the best product options
  • Efficiently responding to customer inquiries regarding adjustments, returns, credits, or shipment tracking
  • Partnering with Regional Sales Managers to gather customer information and provide expert sales support
  • Collaborating with internal departments to identify the best solutions for customers
  • Establishing customer relationships through a consultative approach and utilizing technical product knowledge to assist in providing direction
  • Setting up client accounts in our CRM and maintaining and updating necessary client information

This role requires a strong foundation in customer service, preferably with 2+ years of experience. Intermediate experience using Microsoft Office Suite is also essential. Ideal candidates will have a High School Diploma or equivalent and a passion for delivering exceptional customer experiences.

We are proud to offer a competitive benefits package, including a market-competitive salary of $65,000 - $85,000 per year, depending on location and experience. Our comprehensive benefits include company-sponsored health coverage, life insurance, 401(k) plan with company match, paid parental leave, and paid time off.

At Solve IMG, we value diversity and inclusion, and we are committed to creating an environment where all employees feel welcome and supported. We prohibit discrimination or harassment of any kind and encourage applicants from diverse backgrounds to apply. Apply now to join our dynamic team



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