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Reception Coordinator

2 months ago

Dallas, Texas, United States DFW Healthcare MSO Full time
Job Overview

Position: Medical Office Receptionist - Bilingual

Company: DFW Healthcare MSO

DFW Healthcare MSO is a leading provider of healthcare services in the Dallas-Ft. Worth region, recognized for its commitment to excellence in patient care and operational efficiency. Our organization thrives on a culture of inclusivity and respect, valuing diverse perspectives and fostering an environment where healthy discussions are encouraged. We seek individuals who contribute positively to our community, prioritizing personal growth and teamwork.

Role Summary

The Medical Office Receptionist will be responsible for welcoming patients, managing patient records, and facilitating the flow of appointments at the designated healthcare facility.

Key Responsibilities:

  • Professionally greet patients both in-person and via telephone.
  • Address inquiries promptly or direct them to the appropriate personnel.
  • Enhance patient satisfaction by optimizing appointment scheduling.
  • Accurately enter patient demographic and insurance information into the electronic medical record (EMR) system.
  • Provide reassurance to patients by addressing their concerns and questions effectively.
  • Ensure treatment information is accessible by maintaining and updating patient records.
  • Verify patient eligibility for services.
  • Collect co-payments, co-insurance, and deductibles as required.
  • Inform clinical staff of patient arrivals.
  • Manage office supplies and equipment by anticipating needs and placing orders as necessary.
  • Process payments accurately and issue receipts to patients.
  • Facilitate patient check-out and conclude visits efficiently.
  • Reconcile daily financial transactions and ensure accuracy in reporting.
  • Count cash drawer daily to confirm accuracy and maintain logs.
  • Perform additional duties as assigned.

Required Skills and Qualifications:

  • High school diploma or equivalent.
  • Minimum of 1 year of experience in a clinical or hospital setting preferred.
  • Bilingual proficiency in Spanish is required.
  • Familiarity with medical terminology, HIPAA regulations, and coding systems (ICD and CPT) is advantageous.
  • Creative problem-solver with strong analytical skills.
  • Exceptional attention to detail and ability to manage multiple tasks.
  • Strong organizational and administrative capabilities.
  • Ability to perform under pressure and respond effectively to emergencies.
  • Discretion in handling sensitive information.
  • Excellent communication and documentation skills, along with basic IT proficiency.
  • Commitment to delivering high-quality healthcare services.

Physical Requirements:

  • Ability to sit for extended periods while working at a desk and using a computer.
  • Capability to lift up to 25 pounds as needed.