Flooring Customer Service Representative
4 weeks ago
We are seeking a highly skilled and customer-focused Flooring Customer Service Representative to join our team at Atlanta Flooring Design Centers. As a key member of our commercial sales team, you will be responsible for providing exceptional service to our clients, ensuring timely delivery of quality flooring products and installation services.
Key Responsibilities:
- Collaborate with sales personnel to ensure seamless customer service and efficient order management.
- Generate purchase orders, work orders, and other documents to facilitate on-time delivery and installation.
- Monitor and track orders to meet customer needs and installation schedules.
- Act as liaison between suppliers and sales reps to ensure effective communication and material status updates.
- Communicate effectively with sales reps and Quality Control teams to achieve job accuracy and consistency.
- Maintain job profit margins by requesting and inputting proper project information and documentation.
- Identify, research, and resolve customer issues in a timely and professional manner.
Requirements:
- Excellent customer service skills and a positive attitude.
- Strong computer and internet skills, with ability to multitask in a fast-paced environment.
- Team player with high attention to detail and ability to follow operational procedures.
- Working knowledge of commercial construction and flooring materials and processes a plus.
About Us:
Atlanta Flooring Design Centers is a respected name in the floor covering industry since 1985, offering quality products, excellent service, and competitive pricing to the Southeast. We are dedicated to our customers and their concerns, and we are an employee-owned company.
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