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Bilingual Client Services Specialist

2 months ago

New York, New York, United States Guidepoint Full time
Position Overview:

The Client Services division is integral to the success of Guidepoint. This team is tasked with the effective delivery of Guidepoint's offerings to clients globally. We strive to comprehend each client's distinct business inquiries and assist them in acquiring essential insights to remain informed and enhance their business decisions. As an Associate within the Client Services team, your primary focus will be on establishing the right connections between our clients and Advisors across various sectors. Your responsibilities will include researching industries pertinent to client project requests and enlisting top-tier subject matter experts into our network to ensure optimal connections are established. Once you have mastered these fundamental skills of recruiting and linking Advisors with clients, you will have the opportunity to engage in more intricate project and client relationship management as you advance your career here, potentially transitioning into Research Manager and Project Manager roles.

Key Responsibilities:
  • Evaluate and interpret client research requests, utilizing a variety of resources to pinpoint the most relevant subject matter experts across different regions, industries, and topics for each project.
  • Leverage phone communication, LinkedIn, and outreach strategies to recruit new Advisors to join the Guidepoint network by effectively articulating why their expertise aligns with the specific project at hand.
  • Assess experts for their appropriateness for particular client projects and develop professional profiles for client review.
  • Foster a collaborative mindset that promotes the development and maintenance of strong relationships with fellow Guidepoint employees, offices, and Advisors.
Qualifications:
  • Proficient fluency in both Japanese and English.
  • Bachelor's degree with a commendable academic record.
  • Outgoing demeanor with the capability to engage with individuals at all professional levels.
  • Intellectual curiosity and a strong desire for learning.
  • Exceptional written and verbal communication abilities.
  • Strong time management and organizational skills.
  • Proven ability to work independently as well as collaboratively within a team.
  • Capacity to thrive in a dynamic, entrepreneurial environment.
Benefits:

The annual base salary for this role is $70,000, with eligibility for a performance-based annual bonus of up to $4,000.

Additional benefits include:
  • 15 PTO Days, 10 public holidays, and sick leave.
  • Comprehensive medical, dental, and vision insurance plans.
  • 401(k) matching up to 10% of employee contributions, along with life insurance, paid time off, and parental leave options.
  • Commuter benefits and corporate discounts.
  • Professional development opportunities through the LinkedIn Learning platform.
  • Social events such as Friday happy hours, 'Summer Fridays', and complimentary snacks and beverages in the office.
  • Year-round participation in a corporate athletic league.
  • A casual work atmosphere, team-building activities, and other social gatherings.
Interview Process:
  • Engage with your Guidepoint Recruiter.
    • Initial Candidate Screening.
  • Meet the Guidepoint Teams.
    • Interview with the Hiring Manager.
  • Mock Assessment (Role Dependent).
    • Complete a simulated client request to gain further insight into the role.
  • Outcome of the Interview Process.
At Guidepoint, our success is rooted in the diversity of our employees, advisors, and client base, which enables us to forge connections that provide a wealth of perspectives. We are dedicated to maintaining policies that foster an equitable and welcoming environment for our community, irrespective of background, identity, or experience.