Field Operations Manager

1 month ago


Houston, Texas, United States American Woodmark Corp Defunct Full time
Job Description:

We are seeking an experienced Field Operations Manager to join our team at American Woodmark Corporation. This role will oversee the installation services of our builder center, ensuring timely and efficient delivery of projects.

Key Responsibilities:
  • Administrative Duties:
    • Process layouts, customer orders, billings, and installer payroll
    • Schedule pick-up work, and review and approve installer and service technician expense reports
    • Produce periodic reports as required, such as a weekly activity and service report, monthly service, forecasting and vehicle mileage report, and quarterly installer bonus report
  • Field Duties:
    • Perform field measuring
    • Issue correction requests
    • Walk houses and obtain sign-offs
    • Verify measurements to ensure accuracy of master blue books
    • Perform minor service work as needed
    • Develop and maintain effective business relationships with building superintendents and trade subcontractors;
    • Review and respond to service issues
    • Manage PO's, OS's and WAF's from builders
    • Perform installer safety inspections
  • Service Duties:
    • Review occupied and unoccupied service tickets and coordinate service technician's work schedule
    • Pull and deliver cabinets or parts to job site as needed
    • Monitor area service rack
  • Maintenance Duties:
    • Record miles driven on log
    • Perform required vehicle maintenance as specified by the leasing company


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