Senior Technical Support Professional
2 weeks ago
Job Overview:
Cox Communications is a leading provider of telecommunications services, and we're looking for a talented Sr Technical Customer Care Specialist to join our team. In this role, you'll play a critical part in delivering exceptional customer experiences and resolving complex technical issues related to our products.
About You:
We're seeking a highly skilled and experienced professional with a strong technical background and excellent communication skills. If you're passionate about providing top-notch customer service and have a knack for problem-solving, we'd love to hear from you
Key Responsibilities:
- Provide expert-level technical support to customers via phone, email, or chat.
- Collaborate with internal teams to resolve complex technical issues and improve the overall customer experience.
- Stay up-to-date on new technologies and best practices to ensure you're always equipped to handle emerging issues.
Salary: Hourly base pay rate: $23.17 - $34.81/hour, plus additional compensation opportunities.
Benefits: Competitive benefits package including medical, dental, vision, 401(k), and paid time off.
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