Retail Department Coordinator

3 days ago

Redmond, Oregon, United States Marshalls Full time
Job Summary

We are seeking a highly skilled and motivated Retail Department Coordinator to join our team at Marshalls. As a key member of our store operations team, you will be responsible for promoting an excellent customer experience, overseeing a team of Associates, and ensuring the smooth operation of our front-end services.

Key Responsibilities
  • Create a positive internal and external customer experience by providing exceptional service and promoting loyalty programs.
  • Promote a culture of honesty and integrity, maintaining confidentiality and upholding our company values.
  • Take an active role in training and mentoring Associates on front-end principles, ensuring they have the skills and knowledge to deliver outstanding customer service.
  • Train and coach Associates on personalizing the customer experience while promoting loyalty programs, ensuring a seamless and engaging experience for our customers.
  • Assign registers, support and respond to POS coverage needs, and coordinate breaks for all Associates, ensuring a smooth and efficient operation.
  • Address customer concerns and issues promptly, ensuring a positive customer experience and resolving issues in a timely and professional manner.
  • Ensure Associates execute tasks and activities according to store plan, prioritizing as needed and communicating effectively with management and Associates.
  • Communicate accurately and effectively with management and Associates when setting and addressing priorities, providing progress updates and ensuring a clear understanding of expectations.
  • Provide and accept recognition and constructive feedback, promoting a culture of open communication and continuous improvement.
  • Partner with Management on Associate training needs to increase effectiveness and ensure our team has the skills and knowledge to deliver exceptional customer service.
  • Ensure adherence to all labor laws, policies, and procedures, maintaining a safe and compliant work environment.
  • Promote credit and loyalty programs, supporting our company's goals and objectives.
  • Support and participate in store shrink reduction goals and programs, ensuring a secure and efficient operation.
  • Promote safety awareness and maintain a safe environment, ensuring the well-being of our Associates and customers.
Requirements
  • Available to work flexible schedule, including nights and weekends.
  • Strong understanding of merchandising techniques and ability to apply them effectively.
  • Capable of multi-tasking and prioritizing tasks to meet deadlines.
  • Strong communication and organizational skills, with attention to detail and ability to work effectively in a fast-paced environment.
  • Able to respond appropriately to changes in direction or unexpected situations, remaining calm and composed under pressure.
  • Team player, working effectively with peers and supervisors to achieve common goals and objectives.
  • Able to train others and provide guidance and support to ensure their success.
  • 1 year retail experience and 6 months of leadership experience, with a strong track record of delivering results and achieving goals.
Benefits

We offer a comprehensive benefits package, including:

  • Associate discount.
  • EAP.
  • Smoking cessation.
  • Bereavement.
  • 401(k) Associate contributions.
  • Child care & cell phone discounts.
  • Pet & legal insurance.
  • Credit union.
  • Referral bonuses.

Those who meet service or hours requirements are also eligible for:

  • 401(k) match.
  • Medical/dental/vision.
  • HSA.
  • Health care FSA.
  • Life insurance.
  • Short/long term disability.
  • Paid parental leave.
  • Paid holidays/vacation/sick.
  • Auto/home insurance discounts.
  • Scholarship program.
  • Adoption assistance.

All benefits are provided in accordance with and subject to the terms of the applicable plan or program and may change from time to time. Contact your TJX representative for more information.

This position has a starting pay range of $16.00 to $16.50 per hour. Actual starting pay is determined by a number of factors, including relevant skills, qualifications, and experience.

Applicants with arrest or conviction records will be considered for employment.

We're reinventing retail and helping people discover that next find that's going to be their new signature look. You can be a part of their journey to look amazing.

Our inventory is always changing and our approach is continually evolving, which means every day is another chance to Discover Different. In fact, that's what it's like throughout the entire TJX family, which includes TJ Maxx, HomeGoods, Sierra, and Homesense.

Discover Different also means we embrace each other's differences and unique perspectives. We consider all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status. We also provide reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.

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