Customer Service Representative
2 weeks ago
We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative. As a key member of our Customer Service department, you will be responsible for providing exceptional support to our customers, ensuring their needs are met, and building long-lasting relationships.
Key Responsibilities- Provide timely and professional assistance to customers via phone, email, and other communication channels.
- Resolve customer complaints and issues in a fair and efficient manner.
- Process orders, confirm pricing and quantities, and provide follow-up as needed.
- Support sales staff with account contacts, pricing questions, and order tracking.
- Review and respond to all emails in a timely manner daily.
- Process credit applications, run credit reports, and communicate with the CCSM to determine credit eligibility.
- Assist with document requests and coordinate with the Regulatory Department.
- Bachelor's degree preferred and/or a commensurate amount of related work experience in a manufactured products/food product industry.
- 4+ years of office administrative experience is required.
- Excellent oral and written communication skills.
- Ability to interact directly with customers and build relationships.
- Ability to interact and assist the Sales team.
- Proven ability to communicate with customers using professional and pleasant etiquette via telephone and email.
- Proficient in the knowledge and practical use of up-to-date versions of Microsoft Office 365 along with Google Docs/Sheets/Smartsheet/etc.
- Medical, Dental, Vision, and Prescription Drug Insurance effective on the first of the month following start date.
- Health and Wellness Incentives.
- 10 Days of Vacation.
- 9 Paid Company Holidays.
- 5 Personal Days.
- 401(k).
- Health Savings Account (H.S.A.).
- Long-Term and Short-Term Disability.
- Life Insurance.
- Accidental Death & Dismemberment (AD&D).
- Employee Assistance Program (EAP).
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